Product Owner

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Global Refuge is seeking a Product Owner to effectively organize, prioritize, and assess our team's work. Key tasks will involve gathering feature requests, orchestrating releases, and coordinating sprints. The ideal candidate will possess a keen understanding of user needs and collaborate seamlessly with cross-functional teams to oversee product releases. Additionally, this role also involves staff management responsibilities, including guiding and mentoring team members to achieve product goals.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as Government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Define strategy, operating model, and roadmap to achieve the product vision and business goals.
• Oversee all stages of product development, including design and development. Monitor and evaluate product progress at each stage of the process. Deliver updates and status reports to relevant stakeholders.
• Collaborate with cross-functional teams (business users, technical staff, and design staff) to define, develop, and manage product requirements and updates based on ongoing client-driven needs.
• Manage a team of 3 business analysts and 1 project manager (to be hired) to ensure efficient collaboration and successful product goal delivery. (Future expansion of team planned).
• Determine and manage the priority of projects and business capabilities, accommodating evolving requirements.
• Partner with stakeholders to drive feedback sessions and determine OKR estimates and success criteria.
• Plan releases and enhancements. Set sprint objectives and compose acceptance tests.
• Adapt agile methodologies based on results and client feedback.
• Other duties as assigned.

QUALIFICATIONS

• Proficiency in Agile principles and methodologies demonstrated through experience in Agile environments and leadership of Agile teams.
• Hands-on management experience across all stages of the product life cycle.
• Technical aptitude with a background in software development.
• Proven ability to effectively manage and communicate with stakeholders at different organizational levels.
• Demonstrated leadership abilities and adeptness in team management.
• Experience Requirements
• Minimum 2 years experience in product management, project management, or related field.
• Minimum 2 years experience in a Business Analyst role.
• At least 2 years experience in managing and mentoring technical staff.
• BS in Computer Science, Engineering, or a similar field
• Preferred Certifications: CSPO PSPO or PMP
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.