Project Manager

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in theWashington Business Journal's list of the 50 Fastest Growing Government Contractors.ISN is was also on theBusiness Inc. Magazine's 5000List of Fastest Growing Private Companiesfor two years.

ISN Corporation offers many competitive benefits to its employees, including:

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN's portfolio includes work with over 100 Federal agencies.

ISN Corporation has been awarded a place in theWashington Business Journal's list of the 50 Fastest Growing Government Contractors.ISN is was also on theBusiness Inc. Magazine's 5000List of Fastest Growing Private Companiesfor two years.

ISN Corporation offers many competitive benefits to its employees, including:

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

ISN is seeking a PMP-certified, experienced Project Manager to support The Office of the Immigration Detention Ombudsman (OIDO). OIDO is anindependent office within the Department of Homeland Security (DHS) to resolve problems related to the detention of individuals and families, as mandated under current immigration law. OIDO is committed to actively contributing to DHS' mission by addressing individual and systemic concerns related to the detention of individuals under current immigration law. Within OIDO, the Case Management Division (CMD) is responsible for examining cases submitted by, or, on behalf of, individuals in immigration detention regarding potential misconduct or violations of law, policy or detention standards by DHS.

The Project Manager (PM) is responsible for the overall management of the project team. The PM serves as the primary conduit between the Office of the Immigration Detention Ombudsman (OIDO) leadership and the team. The PM is responsible for facilitating the workflow of client deliverables and providing final oversight and quality assurance on reports and briefings materials. The PM will be relied upon for high-level, strategic planning, and completing high-profile and/or quick turnaround tasks.

Duties to include but are not limited to the following:

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Knowledge of customer interaction, voice response systems, and voice networks; Knowledge of user interfaces; developing and executing user acceptance test plans; planning and managing the implementation of new systems deployments, assessments, and systems recommendations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Maintains professional and technical knowledge by tracking emerging trends operations management; attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; participating in professional societies.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment.
• Ensure all OIDO SOPs are updated as needed and SOPs are created for any new programs or lines of business.

• Must be a U.S. Citizen
• Must be able to obtain a U.S. Government Public Trust Clearance - Active Public Trust High or DoD Secret Clearance Preferred. Active DoD Top Secret Clearance most desirable.
• Current Project Management Professional (PMP) certification required.
• Bachelor's Degree and eight (8) years of experience; or a Master's degree with six (6) years of experience required.
• Knowledge and experience working with RAD apps, to include CRM tools required.

ISN Corporation is an Equal Opportunity Employer

ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporationis a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.