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Network Administrator II

Spectraforce Technologies
United States, Illinois, North Chicago
Oct 29, 2026
Job Title - Network Administrator Location - Chicago, IL (Onsite - 8 AM - 5 PM) Assignment Duration - 6-12 Months Job Description: The Genetec Video System Manager (Administrator) will support a massive 7000+ camera system for the Chicago Housing Authority (CHA). The System Manager acts as a single point of contact for the customer to client. The System Manager will manage a program providing a suite of monitoring, maintenance, and update services. This role manages a team of technical resources, onsite and remote technicians, warranty and software support personnel for maintaining the CHA environment. The ultimate goal is to achieve a 96% overall camera uptime, as an aggregate across the system, supporting the camera infrastructure program for the period of February 1, 2027 through July 31, 2029. Responsibilities: Act as the single point of contact for the CHA Camera Infrastructure Program. Manage a team of Technical Resources, onsite and remote technicians, warranty and software support personnel for maintaining the CHA environment. Oversee Service Delivery Management, Availability and Service Metrics, and Performance Management. Conduct Quarterly Operational Reviews with Key CHA Stakeholders and MSI. Coordinate Network Event Monitoring, Dispatch Services, Incident Notifications and Case Management. Ensure effective execution of field service with onsite support services, fixed equipment hardware repair, and software maintenance and support. Manage Onsite Support, Change Management, Technical Support, and Warranty Support for the CHA program. Ensure compliance with Service Level Agreements and manage a web-based platform that provides CHA with incident access and resolution using Service NOW. Maintain a goal of providing 96% overall camera uptime, as an aggregate across the system, calculated as an aggregate 30-day rolling cycle. Collaborate on the Customer Support Plan (CSP) detailing contact information, notification procedures, escalation procedures, and Site IDs for equipment locations. Genetec Camera Management and over sight Genetec Federation Management for CHA to other Chicago agencies Education: Bachelor's Degree in related IT field Experience: Experience with Video Management Systems Experience working with fixed and wireless network equipment. Experience with network video equipment. Proven track record maintaining large-scale environments (multi-server federated architectures, multi-terabyte or petabyte archiver pools, and high-throughput streaming). Thorough understanding of IP multicast and unicast protocols, RTSP, RTCP, MTU optimization, QoS prioritization, VLAN tagging, subnetting, routing, and bandwidth throttling across local and wide-area networks. Experience negotiating and enforcing Service Level Agreements (SLAs), managing warranty repair pipelines (RMA), and overseeing preventative maintenance contracts. Experience utilizing enterprise ticketing systems (e.g., ServiceNow, Jira) to track mean time to resolution (MTTR), document root cause analyses (RCA), and maintain formal change-management controls. Hands-on knowledge of SAN, NAS, DAS, and RAID architectures engineered for high-write video surveillance throughput. Experience troubleshooting in a technology field. Experience with current corporate communication technology (Email, spreadsheet, word processors, presentation tools). Ability to translate complex technical issues and uptime metrics into clear executive reports for non-technical stakeholders and client leadership. Preferred Competencies Excellent communication skills both written and verbal. Ability to handle multiple tasks and prioritize them accordingly to meet deadlines. Ability to troubleshoot complicated issues and document solutions. Create reference documentation for process when relevant. Attention to detail. Work effectively with little supervision individually or as a member of a team. Worked with tools used in the telecommunications field. Key Contributions (First 90-120 Days) Work independently on basic technical tasks Assist with Genetec upgrades across core networks and remote properties Receive, manage, and respond directly to customer requests Must-Have Qualifications Network experience Network/IP camera experience Direct customer-facing experience Experience working within a ticketing system (ServiceNow or similar platform)