Business & Technical Specialist

Important Application Submission Information

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Position Summary

This is the entry-level position in the Business & Technical Specialist classification series. The Business & Technical Specialist provides business, technology, data, and process support for Contract Management operations. The role serves as a business representative for assigned systems and processes and supports continuous improvement, reporting, automation, and general business operations.

The successful candidate will develop working knowledge of Contract Management business processes, system functionality, data structures, reporting tools, and performance metrics. Responsibilities may include data analysis, reporting, process documentation, business case support, cost-benefit analysis, workflow improvement, and technology-enabled solutions.

Key Responsibilities

• Manage SharePoint sites, content, permissions, and access governance
• Develop, maintain, and enhance business scorecards, dashboards, and performance metrics
• Support data management, analysis, reporting, and data quality
• Identify and support workflow and process automation opportunities
• Provide general business and technical support for Transmission and Distribution Contract Management
• Maintain controlled documents, templates, procedures, and revision history
• Support the development, documentation, and implementation of business process improvements
• Assist with special projects, data requests, presentations, and other Contract Management initiatives
• Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility

Desired Skills

• Strong written and verbal communication skills
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities and work effectively with business partners
• Attention to detail and commitment to data and document accuracy
• Ability and willingness to learn new systems, processes, and technologies
• Working knowledge of Microsoft SharePoint, Power BI, Excel, Word, and Adobe Acrobat Pro
• Familiarity with Power Automate, Power Apps, or other workflow automation tools is a plus
• Basic understanding of data analysis, reporting, business processes, or performance metrics

• Associates in Statistics, Communications, Mathematics, Business, Other Related Degree
• Minimum 2-year technical or business degree or high school degree and 2+ years of work experience.

• Experience in the utility industry.
• Behavioral Competencies:Innovating Change, Collaborating and working with others, Problem Solving / Decision Making, Delivering Results
• Understanding of basic project management theories and principles.
• Understanding of basic practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations
• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Good written and oral communication skills.
• Good problem solving and analysis skills
• 4-year bachelor's degree in technical or business-related field

• Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.

Travel Requirements

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