Director Home Care Services and Regulatory Compliance

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE:

The Director Home Care Services and Regulatory Compliance is responsible for providing leadership and oversight of clinical operations, regulatory compliance, quality assurance, and workforce compliance for homecare and PACE services. This role ensures the delivery of safe, high-quality patient care while maintaining compliance with all applicable federal, state, local, and PACE program requirements. The Director partners closely with operational leadership, Human Resources, Corporate Compliance, Credentialing, and Onboarding teams to support clinical staff performance, licensure and credentialing compliance, audit readiness, regulatory reporting, quality improvement initiatives, and the continuous enhancement of patient outcomes across assigned markets.

ESSENTIAL FUNCTIONS:

• Oversee compliance with all applicable federal, state, and local homecare regulations across assigned markets, ensuring organizational adherence to licensing, credentialing, staffing, documentation, patient care, and PACE program requirements.
• Oversee the day-to-day clinical operations of homecare services within the PACE program, ensuring participants receive high-quality care in accordance with established clinical standards, regulatory requirements, organizational policies, and individualized care plans.
• Monitor and evaluate the quality and effectiveness of clinical services, ensuring compliance with PACE, accreditation, and healthcare regulatory standards while identifying and addressing gaps in care, service delivery, or compliance.
• Monitor and interpret changes to state and federal homecare regulations, PACE program requirements, and industry standards, partnering with operational leadership to implement compliant processes, policies, and procedures.
• Partner closely with the Compliance team to support regulatory audits, compliance investigations, corrective action plans, risk mitigation initiatives, and ongoing compliance monitoring activities.
• Support organizational readiness for state, federal, accreditation, and PACE program audits by maintaining regulatory compliance, coordinating responses, and implementing corrective actions as necessary.
• Serve as the primary clinical compliance resource to leadership, field staff, and internal departments by providing guidance related to regulatory requirements, accreditation standards, clinical practices, and PACE program compliance expectations.
• Work collaboratively with Senior Leadership to develop and implement initiatives that improve patient outcomes, strengthen clinical operations, enhance compliance, and increase organizational efficiency through data-driven decision making.
• Conduct regular in-home visits and clinical oversight activities to assess quality of care, participant outcomes, caregiver performance, and adherence to established care plans and regulatory standards.
• Analyze data, audit findings, quality indicators, and home visit outcomes to identify trends, mitigate risks, recommend improvements, and support continuous quality improvement initiatives.
• Oversee the completion and maintenance of accurate clinical documentation to ensure compliance with PACE requirements, payer standards, state regulations, and company policies.
• Conduct routine audits of clinical, onboarding, credentialing, licensure, and compliance records to identify gaps, ensure regulatory readiness, and support ongoing quality assurance efforts.
• Oversee clinical license compliance activities, including verification, tracking, renewals, monitoring, and maintenance of professional licenses, certifications, background screenings, and other required credentials.
• Collaborate with Onboarding, Credentialing, Human Resources, Compliance, Operations, and Clinical Leadership teams to ensure timely onboarding, licensure verification, workforce compliance, competency validation, and ongoing credential maintenance for clinical personnel.
• Establish and maintain processes to ensure all clinical personnel satisfy regulatory, contractual, client, payer, and organizational onboarding requirements prior to providing patient care services.
• Provide leadership, coaching, training, and professional development guidance for clinical staff, ensuring competency, regulatory compliance, adherence to best practices, and ongoing understanding of the PACE care model.
• Monitor caregiver and clinical staff performance, providing feedback, support, and guidance to promote quality outcomes, regulatory compliance, and professional growth.
• Assist with state reporting requirements by preparing, reviewing, and submitting required reports accurately and timely in accordance with state and federal guidelines.
• Serve as a point of contact for regulatory agencies, audits, compliance reviews, surveys, inspections, and related follow-up activities.
• Provide consultation and support to internal departments regarding caregivers, home care aides, Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and other clinical personnel.
• Other duties as assigned.

QUALIFICATIONS:

• Active Registered Nurse (RN) license in the state of assignment or eligibility for multi-state licensure through the Nurse Licensure Compact (NLC), where applicable.
• Minimum of 5-7 years of progressive nursing experience, including leadership or supervisory responsibilities within homecare, PACE, hospice, managed care, or other healthcare service environments.
• 3 years public health agency (i.e.: government agencies, healthcare & community organizations serving underserved communities, universities and research institutions, etc.) where applicable.
• Experience overseeing clinical operations, quality assurance, and regulatory compliance within a healthcare setting.
• Experience managing compliance programs, regulatory audits, onboarding operations, credentialing processes, licensure management, and corrective action initiatives.
• Management experience within homecare, hospice, PACE, or a similar healthcare setting strongly preferred.
• Strong knowledge of homecare regulations, patient care protocols, quality improvement initiatives, and healthcare staffing regulations.
• Ensure operational excellence and client satisfaction.
• Excellent leadership, organizational, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with clinical documentation systems, healthcare management software, CRM platforms, and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong, problem-solving, and decision-making abilities.
• Ability to travel to patient homes and clinical locations as needed.

Education: Bachelor's Degree in Nursing (BSN) required; Master's Degree in Nursing, Healthcare Administration, Public Health, or a related field preferred.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability


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