Dir Key Accounts
 CPS Energy | |
 United States, Texas, San Antonio | |
 Oct 28, 2026 | |
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Dir Key Accounts Date: Oct 28, 2026 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Pay Grade
Executive Position Summary
The Director of Key Account Management provides strategic and operational leadership for CPS Energy's largest and most complex commercial and industrial customers, delivering resilient, customercentric solutions and strategic partnerships that strengthen reliability, enable customer growth, and foster trusted, longterm executive relationships. The Director steward's portfolio performance by ensuring safe, reliable, timely and transparent engagement across the full customer relationship lifecycle, translating customer priorities into measurable outcomes that safeguard CPS Energy's financial and operational performance. Working under the direction of the Sr. Director, Managed and Miliary Accounts this role converts organizational strategy into execution by developing team capabilities, standardizing operating routines, optimizing processes, and driving continuous improvement informed by data and customer insights. The Director sets decision rights and performance standards, aligns resources to demand, and establishes predictable delivery rhythms that support CPS Energy's longterm customer growth strategy and portfolio health. The Director partners with leaders across Energy Delivery Services, Technology & Product Innovation, Customer Construction, Military Operations, Corporate Communication, Customer Experience, and other enterprise functions to orchestrate endtoend solutions for key accounts. The role exercises significant crossfunctional leadership to resolve complex issues, improve enterprise collaboration, and advance strategic initiatives that enhance customer experience, resiliency, and organizational performance. As the single point of accountability for executive relationships, the Director ensures responsiveness, clarity of ownership, and consistent communication during routine operations and escalations. The Director builds future capabilities by advancing process modernization, leveraging technology and analytics, and fostering a culture of accountability, collaboration, and continuous improvement. By evolving accountmanagement practices, strengthening governance and operating controls, and embedding customercentric service standards, the Director continually improves endtoend delivery for key accounts and supports CPS Energy's longterm vision. Grade: EXEC Tasks and Responsibilities
Minimum Skills
Minimum Knowledge and Abilities
Comprehensive utility domain knowledge with strong understanding of adjacent disciplines impacting key accounts.
Applies broad industry and commercial insight to drive portfolio financial performance and customer value.
Leads through managers and senior professionals; contributes to functional strategy; sets operating routines and accountability structures for predictable, measurable outcomes.
Directs the resolution of highly complex or unusual customer/business problems using advanced critical thinking and crossfunctional resources.
Broad impact on functional results; decisions guided by functional strategy and priorities
Influences senior leaders and external executives; negotiates with partners/vendors/customers; collaborates across CPS Energy to align delivery. Preferred Qualifications
Competencies
Championing Customer Needs
Serving Customers
Communicates Effectively
Acting Decisively
Driving for Results
Working with Ambiguity Minimum Education
Bachelor's degree in Business, Finance, Engineering, or related field from an accredited university. Required Certifications
Working Environment
Typical for an office environment including significant time spent analyzing process, data and documents, and reviewing work product of colleagues.
Occasional travel to and from other CPS Energy facilities and occasional business travel to training or other business-related events. Long and irregular hours are occasionally required based on business needs. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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