New 
Technical Lead
 Tata Consultancy Services | |
$120,000 - $150,000
| |
 United States, Texas, Katy | |
 Oct 28, 2026 | |
|
Job Description
Technical lead - Now Assist AI Agent / LLM Topic Developer / Servicenow Integration Hub Developer
Must Have Technical/Functional Skills *
Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich). *
Practical experience on NowAssist Skills Kit. *
Strong knowledge and hands-on experience on LLM Topic configuration. *
Strong hands-on and leadership experience in Integration Hub spokes *
Practical experience on Flow Designer and scripted REST APIs *
Strong knowledge and hands-on experience on OAuth 2.0 *
Strong knowledge and hands-on experience on Workday Web Services or REST integration experience
Roles & Responsibilities *
Build and configure AI agents (virtual agents, copilots) on ServiceNow *
Design multi-step agent workflows for real scenarios *
Use Now Assist capabilities to automate: *
ITSM workflows (incidents, requests) *
HR / CSM use cases *
Create LLM-powered "topics" (use cases) for agents *
Design: o
Prompts o
Instructions o
Guardrails *
Tune responses for: o
Accuracy o
Tone o
Business context *
Define dialog flows: *
Intents *
User journeys *
Fallback handling Ensure: *
Natural conversation *
Minimal friction Improve metrics like: *
Containment rate *
Resolution rate
*
Build integrations between ServiceNow and other systems o
Salesforce, SAP, Workday o
Azure, AWS, REST APIs *
Use: o
Integration Hub (spokes) o
Flow Designer o
REST/SOAP APIs *
Design low-code workflows *
Automate: o
Incident management o
HR workflows o
Approval processes *
Build: o
Flows o
Subflows o
Actions
Salary Range- $120,000-$150,000 a year #LI-SP3 #LI-VX1 Location
Katy, TX
Function
TECHNOLOGY
Role
Technical Lead
ID
433772
Skills
Artificial Intelligence | Service Now
Salary Range
$120,000 - $150,000 | |