Technical Program Manager

Technical Program Manager

The Role

UST is searching for a Technical Program Manager / Platform Bring-Up Lead to lead server platform bring-up, debugging, validation, and lab operations. The role combines hands-on technical expertise with team leadership, issue ownership, and cross-functional coordination.

What You'll Do

* Lead and mentor engineers supporting platform bring-up, debug, and validation.

* Own server hardware assembly, configuration, testing, and platform readiness.

* Manage Linux, Windows, VMware, drivers, and system configurations.

* Lead BIOS, BMC, CPLD, firmware, VR, and chipset flashing/debug activities.

* Drive issue triage, root cause analysis (RCA), resolution, and technical escalations.

* Coordinate across hardware, firmware, software, and systems engineering teams.

* Oversee rack & stack, networking, storage, and structured cabling activities.

* Track technical risks, dependencies, issues, and overall delivery status.

* Develop and improve debug tools, procedures, documentation, and automation.

* Support customer escalations and ensure timely closure of platform issues.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

* Strong knowledge of server architecture, hardware, OS, firmware, and platform bring-up.

* Hands-on experience with Linux, Windows, VMware, BIOS/BMC/firmware debugging.

* Strong troubleshooting, system validation, and RCA skills.

* Experience leading technical teams and managing cross-functional activities.

* Strong program ownership, stakeholder management, communication, and problem-solving skills.

* Ability to work effectively in a fast-paced lab environment.

* Strong communication skills and proven ability to quickly learn new technologies.

* Bachelor degree in Electrical Engineering, Computer Engineering, or experience on related field.

* 8+ years of experience in Data Center Server lab technician/validation & Debug.

* Familiarity with hardware assembling, racking & stacking.

* This is a full-time onsite role at the client lab site.

* Work may be performed in a high-noise environment; noise-cancelling equipment may be required.

* This role will require 24/7 support model, which may require to work in different shifts and weekends (40 Hrs / week).

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Folsom, California

Compensation Range: $64,000-$96,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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BIOS, BMC, Cloud Infrastructure, Data Center Operations, CPLD, Functional Testing, Diagnostics, Debugging, Hardware Development, Linux, Issue Analysis