Technical Services Representative

In this position, you will support our PDQ Car Wash Manufacturing Division.

https://www.opwvws.com/products/pdq-products.html

For more than 35 years, PDQ has provided the car wash industry with cutting-edge technological advances in car wash equipment and car wash systems, including the first contouring arch and the Virtual Treadle. We are proud to be recognized as the world-leading manufacturer of touchless car wash equipment and the creators of one of the most powerful names in the industry -LaserWash

* Schedule: Monday-Friday, 7:30 a.m.-4:30 p.m., with rotating after-hours on-call support among the rest of the team.

* Work environment: Approximately 75% of the role involves phone-based technical support from our De Pere, WI facility. Travel is significantly less than in a traditional Field Service role.

WHAT YOU'LL DO

In this role, you will provide technical support to customers and distributors, troubleshoot equipment issues, assist with installations, and deliver product training. You will also collaborate with Engineering, Production, and other internal teams to improve product performance and customer satisfaction.

This is an excellent opportunity for someone who combines strong mechanical and electrical troubleshooting skills with a customer-focused approach and enjoys a mix of on-the-phone support, technical support work, and field support.

Key Responsibilities

• Phone & Field Troubleshooting: Diagnose and resolve technical issues involving vehicle wash systems and related equipment, over the phone and on-site.
• Customer Service: Respond to technical inquiries professionally and promptly, taking ownership of issues through resolution.
• On-Call Support: Participate in a rotating schedule to provide after-hours technical assistance when required.
• Installation & Field Service: Assist with equipment installations and conduct site evaluations.
• Customer & Distributor Training: Develop and deliver product training for customers, distributors, and service technicians.
• Equipment Reliability & Quality: Support warranty claims, product returns, equipment inspections, and product upgrades.
• Cross-Functional Collaboration: Partner with Engineering, Production, Parts, and R&D teams to investigate equipment issues, recommend solutions, and improve product performance.
• Technical Documentation: Maintain accurate service records and contribute to the development and improvement of service manuals and training materials.

WHAT YOU'LL BRING

• Associate degree in Electromechanical Technology, Electrical Design, or a related field, or equivalent relevant experience.

• A minimum of two years' experience in technical services or a related area is required
• Knowledge of electronic controls, pneumatics, plumbing systems, networking, and pumps is preferred.
• Experience with machinery assembly, installation, or troubleshooting is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Proficiency with Microsoft Office and Windows-based systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently, manage priorities, and provide effective customer support.
• Valid driver's license and ability to travel domestically and internationally.
• Willingness to participate in a rotating after-hours on-call schedule.

Physical Demands:

While performing the duties of this job, the employee will be exposed to normal office conditions and usual office equipment like telephone, personal computer, reports and files. The employee will also be exposed to normal conditions of a manufacturing facility and wash bay. The employee will be regularly required to sit and talk or hear. The employee will be required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and climb or balance and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will frequently lift, carry or otherwise move and position objects up to 30 pounds, and occasionally up to 75 pounds. When working on machinery, employee will bend, stoop and crouch on a regular basis and constantly move about to coordinate work. The employee is required to regularly set up, adjust, assemble, control, test and operate machinery. Performing tasks while on a ladder may be required. Ability to operate a fork-truck or man-lift may be required