Director of Strategic Operations (Office of Undergraduate Education & Student Success)

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Georgia Institute of Technology:

The Georgia Institute of Technology (Georgia Tech) is one of the nation's leading research universities, providing a focused, technologically based education to nearly 50,000 undergraduate and graduate students. Georgia Tech has many nationally recognized programs, all top-ranked by peers and publications alike, and is ranked in the nation's top ten public universities by U.S. News and World Report. It offers degrees through the Colleges of Design, Computing, Engineering, Sciences, the Scheller College of Business, the Ivan Allen College of Liberal Arts, and Lifetime Learning. As a leading technological university, Georgia Tech has more than 100 interdisciplinary research centers that consistently contribute vital research and innovation to America's government, industry, and business. To learn more, visit the Georgia Tech website.

Office of Undergraduate Education and Student Success:

Under the leadership of the Vice Provost for Undergraduate Education and Student Success, the Office of Undergraduate Education and Student Success (OUESS) enriches undergraduate education and empowers students to succeed as leaders in progress and service. We engage in collaborative development and delivery of transformative learning experiences, and we continuously pursue initiatives to foster success for all students. To learn more, visit the Office of Undergraduate Education & Student Success website.

This position reports to the Associate Vice Provost for Undergraduate Operations.

Note on Working Time

This position must be available to work standard GT business hours M-F, 8-5 (or 7-4 or 9-6), as well as some evenings as weekends based on student programs and with advanced notice. We are looking for hardworking professionals who are dedicated to undergraduate education and make students the top priority to join our organization of talented, energetic, and creative team members.

Work Environment:

The Director of Strategic Operations works closely with OUESS leadership, unit directors, campus partners, and external stakeholders to advance strategic priorities, strengthen operational effectiveness, and support student success initiatives across the division.This position serves as a critical member of the OUESS leadership team and contributes to the division's mission through strategic thinking, operational excellence, collaborative leadership, and continuous improvement.

The Director - Strategic Operations oversees strategic initiatives and operations in support of a college or department. This position serves as an advisor to senior/executive leadership on a wide variety of administrative issues, sets and assesses administrative workload allocations and priorities, represents the college/department on committees, task forces, and working groups, and actively facilitates seamless communication between unit executives and internal/external partners. This position is responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations.

This position will supervise: Assigned staff

Job Duty 1 -
Direct, plan, and administer the day-to-day administrative operations of a college or department; Advise senior/executive-level leadership in presenting critical issues; Serve as liaison between senior/executive-level leadership and other Institute entities

Job Duty 2 -
Oversee short and long-range planning for administrative services operations and improvements to processes. Establish and recommend changes to policies, procedures, and programs

Job Duty 3 -
Identify and facilitate cross-functional workgroups to develop, deliver, operationalize, document, and support projects and solutions. Lead and/or manage business improvement processes and strategic initiatives

Job Duty 4 -
Coordinate and oversee administrative support staffing needs and training; Supervise administrative staff and establish administrative workload allocations and priorities; Determine resources needed to meet administrative operational goals

Job Duty 5 -
Develop KPIs and metrics, monitor achievement, and establish program goals related to customer satisfaction, engagement, and outreach. Gather, analyze, and summarize data/metrics to improve service, soliciting ideas for improvements, additional service offerings, and communication suggestions

Job Duty 6 -
Oversee planning and administration of high-level/high-impact meetings and events; Represent senior leadership on committees, task forces, and working groups; Lead and manage senior leadership search and review processes

Job Duty 7 -
Develop, prepare, and maintain comprehensive program budgets in relation to staff engagement and development initiatives and events

Job Duty 8 -
Develop, coordinate, and implement project plans to support college or department initiatives to improve operations and administrative functions

Job Duty 9 -
Perform other job-related duties as assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Six to eight years of job-related experience

Preferred Qualifications

• Master's degree in Higher Education Administration, Public Administration, Business Administration, Organizational Leadership, or a related discipline.
• Experience working in a complex higher education environment.
• Demonstrated success leading cross-functional initiatives and organizational change efforts.
• Experience supporting executive-level leaders and managing strategic projects.
• Experience with budget planning, assessment, analytics, and operational improvement initiatives.

ABILITIES

• Strong ability to manage and maintain effective working relationships with diverse populations and perform and effectively make important decisions under pressure
• Strategic Operational Leadership: Direct divisional administrative and operational functions, establish priorities in collaboration with OUESS leadership, assess organizational needs, and implement strategies that advance divisional goals and operational effectiveness.
• Project and Initiative Management: Lead cross-functional projects and strategic initiatives, coordinate stakeholders and workgroups, develop implementation plans, and support organizational improvements and executive-level priorities.

KNOWLEDGE

• Advanced knowledge of business standards, principles, and methodologies; compliance policies and procedures; working knowledge of OneUSG and Workday; and o federal and state laws, institute policy, and regulations
• Administrative Operations and Resource Management: Oversee administrative processes, workforce planning, staffing strategies, and resource allocation across OUESS. Collaborate with unit leadership to improve operational efficiency, consistency, and service delivery.
• Assessment, Data Analytics, and Reporting: Develop performance metrics, analyze operational data, evaluate program effectiveness, and prepare executive reports and recommendations to support strategic planning and informed decision-making.

SKILLS

• Expert in written and verbal communication, analytical thinking, people management, problem-solving, customer service, organization, strong attention to detail, interpersonal relationship building, budget planning, and creativity skills. Proficient with Microsoft Office products and problem-solving; strong attention to detail.
• Budget and Financial Management: Lead divisional budget planning, development, monitoring, and year-end closeout activities. Serve as the primary liaison to the Office of the Provost finance team, provide guidance on financial planning and resource allocation, and ensure compliance with applicable policies and regulations.
• Organizational Leadership and Staff Development: Represent divisional leadership on committees and strategic initiatives. Supervise assigned staff, oversee performance management and professional development, and foster a culture of accountability, collaboration, employee engagement, and continuous improvement.

For additional information about this job opening, please contact Lynn Isaac at lynn.isaac@gatech.edu

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is a supervisory position.
This position may not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

A12

Atlanta, GA

Salary Range: $116,000 to $130,000, will be commensurate with experience and education.

A successful candidate must be able to pass a background check + a credit check. Please visit: https://usg.policystat.com/policy/19298143/latest