Benefits Representative

Benefits Representative
Location: Greensboro, NC
Pay:$25.00 per hour
26-10230

Job Summary
The Benefits Representative provides end-to-end support for employees and HR partners by administering Benefits transactions, answering inquiries, and ensuring accurate and timely service. This role supports enrollment, eligibility, life events, compliance activities, data maintenance, issue resolution, and employee communications while maintaining confidentiality and compliance with applicable policies and regulations. The Benefits Representative collaborates across Benefits, Payroll, HRIS, People Operations, and other teams to resolve issues, improve processes, and deliver a positive employee experience.

Job Responsibilities

• Process Benefits transactions accurately and timely in accordance with established procedures, policies, plan provisions, and applicable regulations.
• Administer Benefits enrollments, life event changes, beneficiary updates, COBRA, terminations, retirements, and death claims.
• Provide employees and HR partners with guidance regarding Benefits programs, eligibility, coverage, and enrollment processes.
• Respond to employee inquiries through phone, email, chat, and other service channels.
• Maintain accurate employee and Benefits information in applicable systems.
• Review transactions for completeness and accuracy and resolve discrepancies.
• Research and resolve Benefits issues using established procedures, policies, and available resources.
• Escalate complex issues and coordinate with Benefits, Payroll, HRIS, vendors, and other partners as needed.
• Document inquiries, transactions, complaints, and resolutions in applicable service management systems.
• Follow issues through resolution and communicate status and outcomes clearly.
• Maintain confidentiality of employee, Benefits, medical, and other sensitive information.
• Maintain working knowledge of Benefits programs, eligibility requirements, policies, procedures, and plan provisions.
• Support audits, annual reporting, employee data validation, and other Benefits compliance activities.
• Apply applicable privacy and security requirements, including HIPAA requirements when applicable.
• Identify data and process discrepancies and support corrective actions.
• Identify opportunities to simplify, standardize, and improve Benefits processes and the employee experience.
• Participate in root cause analysis and recommend sustainable solutions for recurring issues.
• Maintain work instructions, process documentation, checklists, and knowledge-sharing materials.
• Participate in system testing, enhancements, and Benefits-related projects.
• Support new employee orientation and provide information regarding Benefits programs and enrollment.
• Support annual open enrollment activities, including employee communications and onsite support at various business locations as needed.
• Train colleagues and stakeholders on Benefits processes and procedures as appropriate.
• Collaborate with People Operations, Benefits, Payroll, HRIS, HR Business Partners, and other teams.
• Provide backup support and assist with workload balancing and special projects.
• Contribute to a positive, collaborative, and customer-focused team environment.

Job Requirements

• 2+ years of professional experience in Human Resources, Benefits, HR Operations, or a related field.
• Working knowledge of Benefits administration, processes, eligibility, and enrollment.
• Ability to interpret and apply Benefits policies, procedures, plan provisions, and applicable regulations.
• Strong customer service and employee-focused approach.
• Strong attention to detail and commitment to accuracy.
• Strong critical thinking, problem-solving, and issue-resolution skills.
• Excellent verbal, written, and listening communication skills.
• Ability to manage confidential and sensitive employee and medical information.
• Strong organization, prioritization, time management, and follow-through skills.
• Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
• Strong judgment, professionalism, integrity, and ethical conduct.
• Ability to manage multiple priorities in a fast-paced and changing environment.
• Adaptability and willingness to learn new processes, systems, and concepts.
• Strong continuous improvement and process optimization mindset.
• Ability to build positive relationships with employees and stakeholders.
• Proficiency with HRIS, service management, and other business systems.
• Strong Microsoft Office 365 and Excel skills.
• SAP and/or SuccessFactors experience preferred.

Education

• Associate's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education, training, and relevant experience.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

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Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.