Risk Management Coordinator

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's Degree in clinical field or experience in lieu of education
• 5+ Years clinical experience
• None but CPPS and/or CPHRM within 12 m of hire
• Power point, Word, Excel, Outlook, SharePoint, EPIC, RLDatix

Preferred Qualifications:

• Advanced degree in healthcare, related field or JD
• Advanced degree in healthcare or JD
• 3 Years clinical risk management experience in acute care setting
• As required by degree. CPPS or CPHRM
• Advanced knowledge of healthcare practices, rules and regulations, COP, Medicare and Medicaid rules/Regs, PSQIA, HIPAA regulations and AR state and Federal laws/regulations.

Additional Information:

Job Requirements:

• Participate in system-wide policy review and development related to clinical risk and safety.
• Collect, synthesize, and interpret data related to risk management and patient safety and prepare narrative reports.
• Perform, oversee, and evaluate audits / reviews of risk issues to assess and monitor as needed.
• Conduct medical record review and identify issues/concerns regarding potential claims/lawsuits in preparation of notice to General Counsel's Office.
• Facilitate case evaluations before the Claims Commission in coordination with General Counsel's office.
• Demonstrate strong organizational, analytical and critical thinking skills and a commitment to accurate and timely reporting, excellent follow through and responsiveness to staff inquiries regarding policies.
• Participate in Ethics Consultations and Complex Case Reviews as needed.
• Execute risk holds and adjustments (HB and PB) with the billing department in a timely manner.
• Communicate post event/complaint investigatory findings to patients as appropriate and as instructed.
• Engage in timely and professional communication with medical staff, nursing department, service line directors/managers, and front line staff regarding clinical risk issues.
• Assist patients and families who have lost items during the course of hospitalization at UAMS Medical Center.
• Answer phone, email, and in-person inquiries regarding lost items.
• Accept found items from multiple sources and enter into the intra-departmental computerized tracking system.
• Perform administrative functions required to ensure proper accounting and record keeping of all items received and distributed.
• Utilize EPIC to review medical record and confirm accuracy of information entered into patient safety database regarding sentinel events.
• Facilitate RCAs as directed.
• Participate in adverse event case review by communicating medical record review findings verbally and through standard consultation with patient safety medical record review team, while utilizing judgment of urgent need meeting time constraints and expectations.
• Participate in all RCAs involving sentinel events.
• Participate in Adverse Events Committee review
• Collaborate with stakeholders (units, departments, service lines, and committees) to establish robust action plans following adverse or sentinel events.
• Problem solve with medical staff and appropriate departments when risk and safety issues arise.
• Utilize customer service orientation skills and manage communication effectively with various levels of hospital personnel and outside customers.
• Provide ongoing education to all UAMS employees regarding use of the patient safety event reporting system, patient safety topics, and culture of safety.
• Assist as assigned in presenting educational programs that promote HPI high reliability efforts and enhance organizational culture of safety aligning with institutional message
• creating momentum for change.
• Work with Department of Patient Safety team members to create educational materials illustrating HPI error prevention tools, assist with Website build, and patient safety coach training.
• Provide assistance and information to patients, families, and staff concerning patient rights and responsibilities.
• Assist as needed with patient care coordination.
• Align patients and families with appropriate resources for advance care planning and completion of advance directives.
• Facilitate communication with appropriate stakeholders to resolve patient/family questions.
• Act as liaison between patient/family and provider.
• Perform other duties as needed.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.