Testing Center Proctor

Under the supervision of the Program Manager, proctor will perform various administrative duties to ensure efficient lab services. The position is responsible for administering computer-based and paper-based exams ensuring adherence to testing policy and procedures. The individual must successfully complete proctor training and certifications.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Administer computer-based and paper-based exams to students and community members including professional certifications, credit-by-examination degree-specific exams, and program entry exams.
• Comprehend and adhere to policies and procedures of exam partners. This includes successful completion of proctor training and certification.
• Check-in/out candidates, verify identification and explain the exam process. This includes security protocols, inspection of candidate clothing, supplemental materials and assistive devices.
• Monitor candidates via surveillance camera and walk-through while testing. To ensure a secure test environment by enforcing exam policies and procedures.
• Resolve candidate systematic problems or test-related issues that may arise during the exam. Communicate to exam partners to investigate and fix technical problems. Report exam or candidate discrepancies/issues in a timely manner.

Knowledge, Skills, and Abilities:

• Excellent verbal and written skills.
• Working knowledge of Microsoft Office Suites.
• Strong administrative and organizational skills with extreme attention to detail.
• Ability to exercise sound judgment and high level of discretion in handing confidential and sensitive information.
• Excellent customer service skills.
• Knowledge of policies, procedures and terminology of assigned function.
• Skill in the operation of a variety of office machines including personal computers, telephones and copiers.
• Punctuality skills and reliability.
• Ability to be flexible in work hours and work days.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school diploma or high school diploma equivalency is required.
• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.

• Test proctoring experience.
• Fluency in Spanish.