C-Stores Dining Manager, Cornell Dining

The Convenience Store Manager oversees the safe, efficient, and profitable operation of two on-campus convenience stores and a late-night venue, ensuring strong financial performance and an excellent customer experience. This role partners with the Operations Manager on budgeting, pricing, product mix, and financial reviews while collaborating with vendors to maintain inventory, merchandising standards, and rebates. Responsibilities include maintaining clean, compliant facilities; managing inventory, ordering, and equipment; and supporting marketing, promotions, and special events. The manager leads all aspects of training, scheduling, and performance management-while fostering a customer-focused, team-oriented environment. This position requires strong leadership, organizational, and problem-solving skills; the ability to manage multiple priorities and respond to challenges; and a commitment to upholding food safety, cash handling, and university policies while driving sales growth and quality service.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

A successful Dining Manager will:

• Foster a welcoming, servicefocused environment by building strong relationships with campus partners and ensuring excellent food and beverage service, including prompt responses to concerns.

• Maintain a consistent management presence to ensure facilities remain clean, attractive, safe, and fully prepared for guests and staff.

• Engage actively with staff, providing handson training, daily coaching, and motivation to support strong performance and a productive team culture.

• Understand key financial indicators and identify opportunities to improve efficiency, manage costs, and strengthen overall profitability.

• Support regular shift meetings and help ensure daily staffing levels meet operational needs.

• Uphold Dining and University policies by modeling consistent, positive adherence and reinforcing standards across the team.

• Effectively manage competing priorities by staying organized and maintaining focus on both guest experience and operational needs.

Required Qualifications

• Associate's degree in Culinary Arts, Hospitality Management, or related field (or equivalent experience)

• 3+ years of convenience store or grocery experience, including hands-on operations and supervisory responsibilities

• Basic computer skills and point of sale systems knowledge

• Experience with product mix development, vendor management, and pricing strategies

• Strong skills in cost control, merchandising, customer service, basic accounting, and computer systems

• Flexibility to work varied hours, including nights, weekends, holidays, and changing schedules

• Demonstrated skill in understanding cultural differences.

This position requires a varied work schedule, including availability on nights and weekends as needed.

Preferred Qualifications

• Food service or hospitality education preferred. Current Hazard Analysis and Critical Control Point (HACCP) or similarly nationally recognized food safety certification preferred.

• Advanced computer skills and point of sale systems knowledge, including FSS and Micros experience, are preferred.

Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work on campus.

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