Supervisor, Payment Processing

Job Description:

Position Summary:

The Supervisor, Payment Processing, is responsible for overseeing the daily operations of the Payment Processing department, ensuring the accurate, timely, and compliant processing of member transactions and payment-related activities. This role provides leadership, coaching, and direction to assigned employees while fostering a culture of accountability, collaboration, and exceptional member service.

The Supervisor partners with departments across the credit union to resolve operational issues, improve workflow efficiency, and support organizational objectives. This position is responsible for monitoring departmental performance, ensuring adherence to policies, procedures, and regulatory requirements, maintaining operational documentation, identifying process improvement opportunities, and supporting employee development and engagement. The Supervisor, Payment Processing helps ensure a positive member experience, minimizes operational risk, and contributes to the achievement of the credit union's strategic goals.

Primary Responsibilities and Duties:

• Oversee the daily operations of posting payments to ensure accuracy and timeliness.
• Monitor department metrics, productivity, service levels and quality standards to achieve departmental goals.
• Lead the training, coaching, and development of employees to enhance performance, strengthen accountability, and support professional growth. Foster a culture of engagement, continuous learning, and leadership development through ongoing coaching, feedback, and support.
• Maintain responsibility for the development, review, and communication of departmental procedures to ensure compliance, operational consistency, and adherence to organizational standards.
• Oversee the accurate and timely posting of trustee payments received from the Collections Department. Ensure compliance with credit union policies, regulatory requirements, and internal controls while identifying and mitigating operational risks.
• Develop and maintain collaborative partnerships across departments to support operational effectiveness, resolve issues, and achieve organizational goals.
• Manage employee performance by establishing expectations, conducting performance evaluations, providing coaching and feedback, recognizing achievements, and addressing performance concerns in a timely manner.
• Identify, recommend, and implement process improvements to enhance operational efficiency, accuracy, service quality, and member experience.

• Assume additional responsibilities as necessary for continued growth and advancement of the Credit Union.

Knowledge/Skills:

• Demonstrated ability to prioritize competing responsibilities, manage multiple deadlines, and adapt to changing business needs in a fast-paced environment.
• Strong analytical, critical thinking, and problem-solving skills with the ability to exercise sound judgment and make effective decisions.
• High level of accuracy, attention to detail, and commitment to quality and operational excellence.
• Strong leadership, coaching, and employee development skills, with the ability to motivate, engage, and hold employees accountable for performance.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively across all levels of the organization.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of payment processing operations, applicable regulations, and internal controls.
• Ability to analyze processes, identify improvement opportunities, and implement solutions that enhance operational efficiency and service quality.
• Ability to maintain confidentiality and exercise discretion when handling sensitive member and organizational information.

Minimum Requirements:

• Bachelor's degree in business, Finance, Accounting, or related field, or equal work experience.
• 3+ years' experience in payment operations, deposit operations, payment processing or a related financial institution operations environment.
• Working knowledge of payment processing functions, deposit operations, ATMs, debit cards, and credit card processing.
• Previous leadership, supervisory, lead, or employee coaching experience preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.