Administrative Assistant I

Are you someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in keeping operations running smoothly? The Pennsylvania Treasury Department's Bureau of Unemployment Compensation Disbursements is looking for a motivated Administrative Assistant I to provide essential support that helps Pennsylvanians receive the benefits they depend on. If you want to become part of a collaborative team dedicated to accuracy, customer service, and continuous improvement, your next great opportunity is just a click away!

The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

This position supports daily office operations that help ensure accurate and timely processing of unemployment compensation payments. The role involves frequent communication with the public and agency partners while helping maintain smooth workflow. As an Administrative Assistant 1 in the Bureau of Unemployment Compensation Disbursements, you will perform the following duties:

• Customer Support: Assist callers and email contacts with clear information and helpful guidance of payment related information
• Record Maintenance: Maintain files and update information in internal systems
• Payment Review: Support the review and handling of payment related information
• Administrative Tasks: Complete office duties that support daily workflow and identify issues requiring follow-up
• Project Participation: Take part in special projects and committee assignments when needed

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week, reporting to the office three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four-year degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit.

Additional Requirements:

• You must have experience using Microsoft applications such as Word, Excel, and Outlook, web-based utilities or the ability to learn relevant software to perform job duties.
• You must be able to report in-person to work in Harrisburg a minimum of three days a week.
• You must have a strong attention to detail and the ability to work independently as well as part of a team on assignments.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience providing customer service in a high-volume environment (phone, email, or in person)
• Experience performing administrative or clerical work in an office setting
• Experience using workflow systems such as OnBase, CMS, or similar document-management platforms

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.