Student Success Coach

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function: This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Duties and Responsibilities:

• Manage and maintain regular contact with student caseloads to nurture students and assist in their academic journey.

• Support students and provide services in person and remotely, as needed.

• Monitor student academic progress, communicating with each student regularly on a personalized basis; intervene as necessary to assist those students having difficulty.

• Serve as a coach and mentor to students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in collage and their careers.

• Collaborate with students' assigned academic advisor(s) to help student understand and develop a degree plan and timely graduation plan.

• Regularly use student success technology to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans.

• Maintain accurate records of student advising, mentoring, tutoring, contacts, progress towards degree, and other student learning activities.

• Liaison with Disability Services and other support areas across campus to provide learning assistant to high priority, high need students.

• Participate in regular training and professional development to maintain and increase skill sets.

• Perform other related duties as assigned.

Minimum Qualifications:

• Master's degree from an accredited institution by date of employment.

• One year of experience in academic advising, student services, counseling, academic coaching, or related field.

Preferred Qualifications:

• At least three years of experience in academic advising, student services, counseling, or related field in higher education.

• Familiarity with Banner and Degree Works.

• A Board-Certified Coach credential or International Coaching Federation recognized Certification Program.

• Ability to work collaboratively with students, faculty, and administration.

• Ability to identify barriers to student success and facilitate effective remedies.

• Ability to synthesize information and prioritize goals.

• Ability to communicate effectively in written and verbal platforms.

• Ability to maintain confidentiality.

• Ability to utilize advising software tools.

How to apply:

For more information regarding this vacancy please contact Char Hawkins, Director of Student Success Initiatives at char.hawkins@bsu.edu.

The following documents are required:

1. Cover letter

2. Resume (Do not use the Autofill Resume feature)

Applications must be received before 12:01 AM on July 1, 2026.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.