Commercial Area Manager - New Orleans, LA

Commercial Area Manager

Position Summary

The Commercial Manager oversees the operations of a location under the direction of the Director of Operations to ensure 24/7 professional parking management. As part of an employee-focused, servant leadership culture, this role supports company programs and initiatives while also addressing the operational needs of assigned teams and locations.

Principal Job Duties

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  Manage, plan, schedule, train, and direct on-site employees.
  
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  Identify high-potential employees to support organizational growth.
  
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  Oversee payroll processing and ensure timely approval of employee hours.
  
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  Partner with Payroll and HR to ensure accurate pay practices and wage/hour compliance.
  
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  Manage financial performance of assigned locations, including budgeting and revenue enhancement initiatives.
  
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  Oversee transitions of newly assigned locations from contract acceptance through operational opening while ensuring client satisfaction.
  
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  Develop and maintain positive client relationships to support business retention.
  
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  Ensure all contractual obligations between LAZ Parking and clients are implemented and maintained.
  
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  Support due diligence efforts for new business opportunities, including:
  
  
  
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    Rate surveys
    
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    Ticket pulls
    
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    Site photos
    
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    Marketing brainstorming
    
  
  
  
  
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  Complete daily, weekly, monthly, and annual operational and financial reporting.
  
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  Maximize revenue, manage expenses, and maintain high customer satisfaction standards.
  
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  Organize and oversee event operations at applicable locations.
  
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  Monitor and analyze market parking rates and recommend pricing adjustments.
  
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  Support implementation of additional projects, programs, and operational initiatives.
  
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  Perform other related duties as assigned.
  

Education

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  Bachelor's Degree preferred, or equivalent work experience.
  

Experience

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  1+ year in a management role.
  
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  Proficiency in:
  
  
  
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    Microsoft Excel
    
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    Microsoft Word
    
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    PowerPoint
    
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    General Microsoft Office applications
    
  
  
  
  
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  Parking management experience preferred but not required.
  
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  Experience with:
  
  
  
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    Financial statements
    
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    P&L management
    
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    Budgeting
    
  
  
  
  
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  Ability to maintain schedule flexibility to meet operational needs, including occasional work outside standard business hours.
  

Skills & Competencies

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  Continuous improvement mindset with strong problem-solving abilities.
  
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  Strong customer service orientation.
  
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  Ability to coach and support employees and managers effectively.
  
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  Ability to overcome operational challenges with urgency and resilience.
  
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  Encourages open communication and idea sharing.
  
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  Strong team-building and interpersonal skills.
  
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  Ability to work independently and manage multiple priorities simultaneously.
  
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  Professional communication skills across all organizational levels.
  
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  Ability to interpret policies, procedures, and standard business practices.
  
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  Demonstrates urgency, responsiveness, and timeliness.
  

Physical Requirements

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  Willingness to work outdoors and in varying weather conditions, including heat, rain, wind, and snow.
  
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  Ability to lift, push, and pull at least 25 pounds.
  
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  Ability to stand, walk, and run for extended periods.
  
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  Ability to bend, stoop, squat, and lift frequently throughout a shift.
  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Information

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  FLSA Status: Non-Exempt
  
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  LAZ Parking is an Equal Opportunity Employer and participates in E-Verify.