New 
Lead IT Site Support Technician **MSP Experience Preferred**
 TEKsystems | |
$29.00 - $32.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Illinois, Chicago | |
 Jun 16, 2026 | |
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*Description*
Team Lead - End User & Site IT Services (North America): Responsible for leading day-to-day operations across desktop support, asset management, AV support, and site services while providing hands-on technical support as needed. Oversees team performance, workload distribution, SLA adherence, and acts as the primary escalation point for complex issues. Monitors and manages all incidents across ServiceNow queues for North America, ensuring timely resolution using documented procedures. Provides onsite technical support (Monday-Friday with on-call/off-hours as required), including new hire hardware setup, asset testing, break/fix support, preventative maintenance, and installation/repair of laptops and desktops. Coordinates Dell warranty support and replacement hardware activities. Oversees full asset lifecycle management (procurement through disposal), including inventory tracking, depot operations oversight, imaging, assignment, end-of-life replacement, break/fix coordination, shipping/logistics, stock reporting, and disposal compliance. Ensures accurate Hardware Asset Management system updates. Supports OS imaging, software deployment (automated and manual), application installation/testing, mobile/iOS support, and adherence to approved software standards. Provides Audio/Visual support including conference room maintenance, troubleshooting, executive meeting support, vendor coordination, and user training on collaboration tools (e.g., EVOKOS, Teams). Delivers Smart Hands and infrastructure support, including server hardware replacement, HDD installation, and rack/stack coordination with server teams. Supports hardware delivery, advanced replacements, refresh initiatives, vendor coordination, and support programs such as Digital Genius sessions and collaboration tools. Provides project support for out-of-scope work, managing scope, schedule, risks, resources, and deliverables while acting as liaison between client stakeholders, TEKsystems leadership, and technical teams; ensures projects are delivered on time, within scope, and aligned to customer experience goals. Drives adherence to ITIL processes including Incident, Request, Change, Asset, Knowledge, and Security management. Identifies and implements continuous improvement, innovation, and process optimization opportunities to enhance service delivery, efficiency, and user satisfaction. *Skills* Windows 11, windows, microsoft office, ticketing system, hardware/software, troubleshooting, Pc troubleshooting, Support, Desktop, Printers, Configuration, Customer service, audiovisual, rack and stack, mobile device, itil, Thin client, Help desk, Help desk support, Windows os, Active directory, Install, Imaging, asset management, software management, reporting tools, shipping & receiving, procurement, ios, android, mac, project execution, documentation writing, knowledge management *Top Skills Details* Windows 11,windows,microsoft office,ticketing system,hardware/software,troubleshooting,Pc troubleshooting,Support,Desktop,Printers,Configuration,Customer service,audiovisual,rack and stack,mobile device,itil *Additional Skills & Qualifications* *Team Player *Time Management *Self sufficient *Self starter *Excellent communication skills *White Glove customer service skills *Experience Level* Intermediate Level *Job Type & Location*This is a Contract position based out of Chicago, IL. *Pay and Benefits*The pay range for this position is $29.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Chicago,IL. *Application Deadline*This position is anticipated to close on Jun 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. | |