ITS Service Desk Rep

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provides users guidance and first level support of the firm's business. Departments rely on the function to solve problems, which are interfering with the timely completion of their work. Responsible to ensure that help is given to these departments as quickly and efficiently as possible. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Respond to users requests for information and assists in problem resolution.
• Maintain contact with users on operational and production problems
• Assists in the development of processes and scripts to resolve 1st level support incidents.
• Assist in coordinating the resolution of applications/software systems problems impacting production
• Assist systems and application development personnel, as requested.
• Assist in resolving technical computer operations equipment problems.
• Initiate corrective action or carry out instructions to resolve system problems on production jobs.
• Log documents and maintain history records on Information Technology production problems.
• Develop and maintain service level agreements with the various user departments and enterprise business units
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.

Knowledge and Requirements

• Ability to work varying shifts. Ability to operate computer and peripheral equipment. Knowledge of all enterprise hardware and software in use within the enterprise.

Education and Experience

• High school diploma or equivalent preferred.
• 1-2 years experience in customer service related field

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.