Quality Engineer III (SSO Division - Location: Irvine, CA)

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Quality Engineer III (SSO Division - Location: Irvine, CA)

Position Summary

Quality Engineer III is a senior site-level role responsible for assessing and supporting complex quality performance issues across multiple value streams and functional specialties. This position leads the development, deployment, and sustainment of quality systems and procedures, owns Quality Management System (QMS) execution, and serves as a certified scheme auditor. The role leads larger-scope projects and high-performance teams (HPTs), advises site leadership on quality process improvements, and may include supplier quality oversight. Routine interaction spans operations leaders, project teams, Material Review Board (MRB), customers, key suppliers, and third-party audit teams.

SCOPE/SUPERVISION AND INTERACTION:

___ Has Direct Reports __X__ Does Not Have Direct Reports*

Reports to Quality Leader

Interfaces with Product Engineering, Manufacturing, Repair Stations, and Technical Publications.

Essential Functions:

• Demonstrates deep understanding of customer, regulatory, FAA/ODA, and Parker PQP requirements; translates requirements into robust quality processes and governance within the site, division, and CSO scope.
  • Provides QMS governance for CSO, ensuring applicable quality management system requirements are deployed, maintained, monitored, and improved.
  • Maintains oversight of the PAH/PMA quality system within CSO scope, ensuring alignment to internal, customer, and regulatory requirements.
  • Monitors Part 21 compliance within CSO scope and coordinates required reporting of failures, malfunctions, and defects in accordance with applicable regulations and company procedures.
  • Supports maintenance of the ODA Procedures Manual, ensuring updates are coordinated and communicated as required.
  • Supports administration of the ODA unit roster, qualifications, and training records to ensure required competency and authorization status are maintained.
  • Coordinates delegated findings and approvals within authorized scope and supports FAA interface and ODA oversight coordination.
  • Communicates and flows down ODA requirements to applicable stakeholders and supports readiness for FAA and customer audits.
• Owns deployment and governance of PQP tools, quality procedures, and quality system processes at the site and within CSO; evaluates effectiveness and drives corrective action for gaps.
  • Demonstrates advanced understanding and ability to drive Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site, across multiple sites, and in CSO processes as applicable.
  • Leads the creation, update, and control of Work Instructions, quality procedures, and related documentation under appropriate guidance.
  • Administers and maintains key quality systems and tools, including PQDR administration and PHConnect administration, ensuring accurate data, timely follow-up, and appropriate escalation.
  • Ensures contract review and quality clause flow-down are completed so customer, regulatory, and internal quality requirements are properly communicated and implemented throughout applicable processes.
  • Coordinates supplier and external provider communication of quality expectations, ensuring requirements, changes, and corrective action expectations are clearly defined and understood.
• Leads internal audit, management review, and quality system effectiveness activities within assigned CSO and site scope.
  • Plans and leads internal audits within CSO scope, including audit scheduling, execution, reporting, corrective action follow-up, and verification of effectiveness.
  • Coordinates ODA self-audits and corrective actions, ensuring timely closure and sustained compliance.
  • Plans and coordinates management review meetings, including preparation of required inputs, performance data, risk items, action tracking, and follow-up.
  • Represents the site/CSO during customer, regulatory, FAA, and external audits, including audit hosting, evidence preparation, response coordination, and closure of findings.
  • Maintains audit readiness at all times by ensuring records, objective evidence, and responses are organized, accurate, and available.
• Provides expert problem solving, issue disposition, and corrective action leadership for complex quality issues.
  • Leads diversified, cross-value-stream, or multi-site problem solving using structured methods such as A3, 8D, DMAIC, 5-Why, and Fishbone for complex quality issues.
  • Facilitates MRB activities and supports or performs disposition of nonconforming material in accordance with authorization and procedure requirements.
  • Owns and drives CAPA activities, including root cause analysis, correction, corrective action, preventive action, implementation, verification of effectiveness, and closure.
  • Coordinates claims management, including customer interaction, communication of investigation status, containment, and resolution of quality-related claims.
  • Develops and deploys solutions to systemic issues in complex processes, sites, or multi-site environments; drives root cause elimination and risk reduction across products and processes.
  • Coordinates failure, malfunction, and defect investigations and required reporting/escalation within CSO scope.
• Owns advanced technical quality tools, performance monitoring, and risk management processes.
  • Leads performance monitoring and improvement through development, tracking, analysis, and reporting of quality KPIs, and drives action plans to improve performance.
  • Leads or supports risk and change management activities, particularly for aftermarket processes, to ensure changes are assessed, controlled, documented, and effectively implemented.
  • Monitors customer feedback, process performance, audit findings, and field issues to identify trends, prioritize improvement opportunities, and prevent recurrence.
• Leads customers, supplier, and external stakeholder quality engagement.
  • Hosts and coordinates responses to customer quality questionnaires and customer audits, ensuring accurate, timely, and professional communication.
  • Maintains regular contact with customers and key suppliers/external providers to address significant quality events, expectations, audit outcomes, and corrective action status.
  • Leads supplier/service provider performance assessments, meetings, audits, containment, and corrective action activities as needed; collaborates on improvement plans.
  • Supports and strengthens customer satisfaction and Voice of the Customer (VOC) management processes by collecting, analyzing, and acting on feedback to improve quality performance and service outcomes.
  • Coordinates the Field Service Engineering feedback loop to ensure field issues, reliability concerns, and service-related quality insights are captured, communicated, trended, and incorporated into corrective and preventive actions.
  • Engages directly with third-party audit teams and external agencies; coordinates rapid responses, systemic closure of findings, and flow-down of lessons learned across the organization.
• Collaborates cross-functionally to ensure effective execution of quality objectives and continuous improvement.
  • Participates as a team member or lead on site-level and division-level projects; communicates status effectively in all directions and creates containment actions for identified risks.
  • Demonstrates strong ownership of stakeholder communication to enable resource alignment, timely completion of actions, and sustained process effectiveness.
  • Coordinates with Operations, Manufacturing Engineering, Supply Chain, Customer Service, Field Service Engineering, and other key functions to resolve quality issues and improve process performance.
  • Drives communication and alignment on quality requirements, customer expectations, regulatory obligations, and organizational priorities within CSO and across the broader business.
• Adheres to compliance, safety, and ethical standards while promoting a culture of quality and accountability.
  • Follows Parker policies, procedures, and applicable quality management system requirements.
  • Promotes a culture of quality, compliance, safety, customer focus, and continuous improvement.
  • Ensures activities are performed with integrity, traceability, and accountability consistent with Parker and regulatory expectations.

Qualifications:

• Education and Experience
  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years with an advanced degree.
    • Engineering degree preferred
  • Demonstrated experience handling complex, multi-value-stream quality issues and leading cross-functional initiatives; MRB/issue disposition authority preferred.
• Knowledge and Skills
  • Strong knowledge of QMS principles and standards (e.g., ISO 9001, AS9100, IATF 16949 as applicable); certified scheme auditor (e.g., ISO 9001 Lead Auditor) required or strongly preferred.
  • Proficiency with quality tools and methods: A3/8D/DMAIC, RCA, CAPA, PFMEA, control plans, SPC, MSA (gage R&R), PPAP/FAI, and change control.
  • Ability to interpret engineering drawings/specifications; familiarity with GD&T preferred.
  • Data analysis competency using statistical tools (e.g., Minitab or equivalent) and KPI dashboards; strong attention to detail and documentation rigor.
  • Excellent communication and influence skills; effective with executive, manager, and shop-floor personnel; confident engaging customers, suppliers, and auditors.
  • Proven ability to work independently with minimal supervision; capable of leading larger-scope projects and HPTs.
• Certifications (preferred)
  • ASQ certifications (e.g., CQE, CQA, CMQ/OE), Lean Six Sigma Green/Black Belt.
• Other
  • May require occasional travel to supplier/customer sites or corporate audits as needed.

ADDITIONAL COMMENTS:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $100300 to $166900 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission