Customer Service Representative

Job Title: Customer Service Representative

Duration: 18 months

Location: Kansas City, Missouri 64108

Pay rate: $20.00 - $21.00 hourly on w2

JOB SUMMARY:

Duties and Responsibilities:

• Responsibility- Help create a positive customer experience through customer engagement and providing support to staff
• Greet customers and assess needs (20%)
• Effectively answer basic questions (20%)
• Manage human traffic flow within the space (15%)
• Assist customers with payments.
• Collaborate with the facility team on escalation-types and resolutions (15%)
• Other duties as assigned to support customer service needs (15%)

Skills, Knowledge and Abilities:

• Solid communication and customer service skills
• Self-starter
• Organized with attention to detail
• Able to work well in a fast-paced environment
• Knowledge of MS Office Suite
• Works well in team environment
• Flexible and adaptable - assignments, priorities, work hours/shift and obligations
• Spanish bilingual skills are an added advantage

Education and Experience Requirements:

• Position requires high school diploma + Minimum 1-year experience working in customer services field, preferably in face-to-face service capacity.
• Demonstrated experience in working in fast-paced environment.
• Proficiency in working with MS Office Suite

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.