Medical Assistant (Credentialed/Certified) - Jacksonville (4678)

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The primary function of this position is to perform clinical and clinic support duties and responsibilities in the Department of Psychiatry.

*This Position is ON SITE only*

Sign-On Bonus for Certified/Credentialed Medical Assistants: Now offering a $5,000 sign-on bonus with a 2-year employment commitment for candidates identified for hire before June 30th, 2026!

Clinical 70%:
*Prepares patient for exam by obtaining vital signs and brief allergy history.
*Assists nurse or physician with patient procedures and hospitalization as directed.
*Following a medical provider's orders, fulfills orders per the Department of Psychiatry's policy.
*Check patient medication refill request line and route accordingly to medical and nursing staff. Assist in completion of request process.
*Assists nurses or physicians with insurance referrals/pre-certifications and approval on medication authorization.
*Demonstrates high degree of competence in the practice of nursing skills pertaining to the. clinical department including triaging and prioritizing of patient calls concerning medication, crisis, and labs ensuring all concerns are followed up on in a timely manner.
*Works diligently with physicians, therapists, reception staff, and other nursing staff to provide quality patient care with regards to new and follow-up appointments, medication refills, triaging patient calls, and coordination of patient care.
*Stock exam and procedure rooms on a regular basis to ensure adequate availability of supplies needed for daily clinics. Assists in maintaining adequate inventory of clinical supplies.
*Assist with maintaining necessary records within the clinic area, i.e. AED, refrigerator temperature.
*Clean all instruments used in the clinic for patient care by following established guidelines.
*Assist with coverage for medical records area or reception as needed.
*Works with staff to assist in coordination of patient care.
*Assists in training of new staff members and student.
*Completes prior authorizations as needed.
*Inspects and maintains physical order, cleanliness, and safety in clinic area and clinic rooms. Assist Nurse Administrator with quality and reviews clinic documentation for accuracy as assigned.
*Keeps necessary records relating to Controlled Substance Procedures.
*Assists in the patient intake process as needed.
*Demonstrates willingness to train and cover other areas in department as needed.
*Assist with psychiatry telehealth clinics.
*Assist with patient clinical emergency situations, as well as phone emergencies.
*Completes TouchWorks tasks in a timely manner for patient care.

Clerical 30%
*Answers incoming telephone calls in a prompt and courteous manner, and routes calls appropriately.
*Prepare labels for patient encounter forms. Update appointment list with cancellations and add-on appointments, record no-show appointments in the patient's medical record. Notify patients via mail and/or telephone regarding appointment rescheduling when necessary.
*Greet all patients arriving for appointments in a courteous manner. Update demographic and insurance information; obtain appropriate signatures, when necessary, to release information and provide payment authorization. Answer patient questions regarding routine insurance and billing procedures. Accept payment from patients, and record on the daily receipt log.
*Prepare mailing of new patient information. This includes addressing envelopes, completing appointment confirmations brochure, enclosing maps, and enclosing specific forms as requested by physicians.
*Prepare reception area for the following day including printing each physician's daily appointment schedule and new patient sheets, etc.

Credentials to be Verified by Placement Officer

1. High school graduation or equivalent
2. Possession of a current/valid medical assistant certification by an approved certifying board as defined by the employing institution

Knowledge, Skills & Abilities (KSA's)

1. Knowledge of basic medical terminology.
2. Knowledge of basic first aid principles, methods, and techniques.
3. Knowledge of aseptic and sterilization techniques.
4. Knowledge of inventory procedures.
5. Knowledge of Electronic Health Record (EHR) systems.
6. Skill in the operation of sterilizing equipment and maintaining appropriate documentation records.
7. Ability to make decisions based on urgency of the situation and in accordance with work procedures and hospital/clinic policies.
8. Ability to follow oral and written instructions.
9. Willingness to, and skill in, dealing effectively with patients, hospital staff, and other persons from inside or outside hospital/clinic.
10. Ability to provide quality patient care and customer service.

Condition of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.