New

Dispatcher III

AIT Worldwide Logistics, INC.

United States, Illinois, Itasca

2 Pierce Place (Show on map)

Jun 15, 2026

Dispatcher III

2026-7486

Position Type

Regular Full-Time

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Dispatch Agent III is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Responsibilities

Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.

Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
Timely event data entry of shipment milestones into MyAIT & AS400 tracking system - pickup, delivery, obtain proof of delivery.
Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
Obtaining quotes and coordinating distribution of information to outside specialty vendors.
Assign driver load planning based on local mapping & appointments accordingly.
Apply the proper tariff and charges around cartage billing and driver settlements.
Other duties and responsibilities will be assigned as business demands deem necessary.
Undergo regular Safety & Compliance training and adhere to all provided regulations in alignment with DOT/FMCSA standards.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education
* High School Diploma or GED (Required)

* Some College/Associate's Degree (Preferred)

Experience
* 5+ years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations. (Required)

Knowledge, Skills, and Abilities

* Proficient in Microsoft Office

* Previous Experience working with AS400 preferred.

* Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.

* High attention to details and organization.

* Strong geographic and mapping skills. Sense of direction and coordination to build routes.

* Great interpersonal and communication skills with customers, drivers, and co-workers-communication is key!