Pharmacy Technician II | Out Patient | Mail Order Pharmacy

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

As a Pharmacy Technician II, you will perform advanced technical duties in support of the Department of Pharmacy Services within an outpatient pharmacy setting. This role emphasizes accuracy, timeliness, and patient safety while supporting both operational and clinical initiatives.

This role includes all responsibilities of a Pharmacy Technician I. It also serves as a key resource for benefits investigation, approval requests, appeals coordination, and patient financial assistance. The technician also facilitates medication access, delivery coordination, and supports pharmacy workflow optimization.

• Maintain a clean, organized, and compliant work environment
• Accurately enter patient demographics and prescription data into the pharmacy system, including drug, dose, route, frequency, refills, quantity, and insurance information
• Execute outpatient clinical and operational programs such as: Medication Therapy Management (MTM); Population health and disease management initiatives; Patient education and medication reconciliation; Prescription Discharge Program (Meds to Beds); Specialty Medication Patient Management Programs
• Participate in daily huddles and share best practices; mentor Pharmacy Assistants and Technician I staff to improve performance and workflow efficiency
• Initiate service recovery for internal and external customers by resolving operational issues and workflow barriers
• Navigate third-party insurance plans to adjudicate claims and resolve prior authorization requirements
• Perform benefits investigations, prior authorizations, appeals, and coordinate peer-to-peer reviews
• Assist patients with enrollment in medication financial assistance program
• Coordinate medication delivery and ensure timely patient access to therapy
• Manage daily ordering, inventory control, and secure storage of pharmaceuticals and OTC products
• Serve as liaison to wholesalers and reverse distribution vendors for inventory management
• Support controlled substance audits and assist with internal and external compliance audits
• Ensure adherence to DSCSA requirements for drug traceability with each shipment received
• Execute quarterly reporting for programs such as Dispensary of Hope to ensure continued medication access for underserved populations
• Provide coverage across outpatient pharmacy sites as needed and float between locations to support operational needs
• Demonstrate flexibility and teamwork in achieving departmental and system-wide goals

• Complete all required training, competencies, and continuing education.
• Maintain current knowledge of departmental policies, procedures, and regulatory standards.
• Train and orient new pharmacy staff on standard operating procedures and best practices.
• Identify and contribute to process improvements to enhance efficiency and effectiveness.
• Serve as a role model technician by supporting cross-coverage and adapting to workload demands across pharmacy areas.

• High school diploma or equivalent required.
• Associate degree in a health sciences field preferred
• At least 3 years of outpatient pharmacy experience required
• Pharmacy Technician Certification Board (PTCB) certification required

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/