Litigation Management Support Specialist

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s):Litigation Management Support Specialist

Employment Type:Full-Time

FLSA Status:Non-Exempt

Location:In-Office

Summary:
We are looking for a highly capable Litigation Management Support Specialist to join our team and bring our overall litigation program to the next level to work from our Chicago, IL office. Alternatively, this role can work from our offices in Albany, NY, Los Angeles, CA, New York City, NY, Omaha, NE, or Richmond, VA. This position reports into the SVP of Global Claims Operations who is based in Georgia.

Employees in this roleare required toaccurately record all hours worked andsubmittimesheetsin accordance withcompany policy.Overtime may be assigned as business needsdictate, and employees are expected to work overtime whenrequired.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Under close supervision and guidance, works within narrowly defined limits to generate a regular cadence of legal spend reports via our e-billing and matter mgmt. application, Passport. Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source system, Snowflake and Bottomline data.
• Act as an internal consultant to our Claims Management team so they can be mindful of the legal spend on claims files. This involves aggregating, analyzing, extrapolating, and manipulating data and in order to identify trends to understand where there are gaps or identify exceptional firms to be used more broadly in areas where they are particularly effective.
• Use foundational legal concepts (ALAE ratios, Legal spend ratios, Timekeeper rates, Phase Coding and Budgeting, Legal tasks and required efforts, Appeal process) to analyze spend data and highlight trends, accomplishments and areas for improvement
• At the direction of Claims leadership, analyze UTBMS codes and associated claims data to determine most effective areas of spend.
• Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing.
• Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information within Passport. Additionally, input approved rate revisions.
• Panel management liaison - manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists.
• Coordinate systems training and support for Passport with appropriate SME
• Resolve issues that are generalized and typically notimmediatelyevident, but typically not complex and within immediate job area.
  

Qualifications / Experience Required:

• An advanced knowledge of litigation management and exceptional customer service, typically achieved through:
  • Bachelor's degree from an accredited university is strongly preferred. A paralegal certification is also strongly preferred. Equivalent years of prior work experience in addition to those stated below can substitute for either the Bachelor's degree or paralegal certification.
  • Six years' prior experience focused on customer service, data gathering and analysis, and support of a litigation function.
  • Proficiency in MS Office Suite (particularly Access and Excel).
  • Prior experience with an Enterprise Legal Management (ELM) platorm such as Passport (preferred) or TyMetrix 360 (T360), etc.
  • Prior experience with data profiling software is required, specifically:
    • Ability to read and understand SQL code / MS SQL Server / Oracle.
    • Ability to utilize IBM Cognos Query and Power BI in order to generate reports.
    • Experience with data mining and profiling along with an ability to perform analysis across data groups
• Getting the job done in a non-bureaucratic, resourceful manner.
• Creating culture of accountability ensuring the delivery of world-class products and services
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity
  • Beingsolution (not problem) focused
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibitnatural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skillsrequired.
• Mustpossessa strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• The ability to read, speak, and write English fluently isrequired. Polished and professional telephone communication skills are essential.
• Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately.
• Demonstratesinner strength. Has the courage to do the right thing anddemonstratesiton a daily basis.
• Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Richmond Pay Range:$29.37 - $34.18 per hour ($61,098 - $71,094annualized)
  
• Albany and Chicago Pay Range: $32.32 - $37.71 per hour ($67,218 - $78,438annualized)
  
• Los Angeles and New York City Pay Range: $35.26 - $41.14 per hour ($73,338 - $85,578)
  

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.