MES Analyst

Your Job

Georgia-Pacific LLC is looking for a MES (Manufacturing Execution Systems) Analyst to join Digital Manufacturing team. This is a junior/mid-level role ideal for individuals to be part of the dynamic support team. In this role, you will be responsible for maintaining the smooth functioning of MANUFACTURING applications. You'll collaborate with designers, Manufacturing Support lead, other team members of Manufacturing Support, and developers to deliver uninterrupted Manufacturing App support that enhance user experience and drive business goals.

Our Team

The Digital Manufacturing Support team provides Tier 1 support for manufacturing applications across Georgia-Pacific's operations. The team includes Manufacturing Systems Analysts located in the United States and India who work together to support business-critical manufacturing systems, resolve production issues, and maintain application availability.

The team partners with business stakeholders, application delivery teams, infrastructure teams, and external vendors to support manufacturing technologies, application deployments, and continuous improvement initiatives. Team members contribute to the stability, performance, and enhancement of manufacturing applications used across the enterprise.

Location: Brunswick, GA Onsite 4 Days Per Week.

What You Will Do

• Provide production support for Manufacturing Execution Systems (MES) and related manufacturing applications
• Investigate, troubleshoot, and resolve application incidents and service requests in a timely manner
• Collaborate with Manufacturing Support Leads, Delivery Managers, developers, and other support team members to resolve production issues across multiple facilities and business units
• Provide Level 1 and Level 2 application support
• Support applications during deployment and hypercare periods
• Develop and maintain support documentation, standard operating procedures, and knowledge articles
• Assist in training team members and end users on support processes and application functionality
• Guide users through established support processes to ensure efficient issue resolution
• Coordinate with site infrastructure teams, vendors, and other stakeholders to resolve issues related to digital signage platform
• Participate in application enhancements, deployments, and continuous improvement initiatives to increase business value and operational effectiveness

Who You Are (Basic Qualifications)

• Experience as a Business Analyst / Business Systems Analyst supporting technology-enabled process improvement initiatives
• Experience in manufacturing processes and operations
• Experience in IT service management processes and frameworks, including ITIL principles
• Experience using ticket management systems such as ServiceNow
• Willingness to travel up to 25%
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• 2-5 years' experience supporting Manufacturing Execution Systems (MES)
• 2-5 years' experience with Microsoft SQL server, including querying and troubleshooting
• Experience with Process Control Logic (PLCs)
• Experience supporting digital signage platforms, including content management, operational communications, KPI displays, and user adoption within manufacturing environments
• Experience supporting manufacturing or industrial software applications in a production environment
• Experience with application deployments, system integrations, or continuous improvement initiatives

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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