Housing Support Specialist/Administrative Coordinator - HCHV Residential Housing Program

POSITION SUMMARY:

The Housing Support Specialist/Administrative Coordinator supports daily operations of the Health Care for Homeless Veterans (HCHV) Residential Housing Program located onsite at Northport VA Medical Center. This position serves as the primary onsite administrative and residential operations support role responsible for maintaining a safe, organized, therapeutic, and Veteran-centered residential environment. The Housing Support Specialist supports day-to-day housing operations, resident engagement, housing stability efforts, documentation, admissions/discharges, and coordination of services while ensuring compliance with program policies and VA requirements.

The role combines administrative coordination, resident support services, housing operations, and facility oversight to support Veterans in achieving stabilization and transition to permanent housing.

ESSENTIAL RESPONSIBILITIES

Program Operations & Residential Administration * Support daily operation of the residential housing program and maintain a safe and structured environment for Veterans. * Manage assigned housing units and common areas in accordance with program policies and operational requirements. * Coordinate Veteran admissions, room assignments, move-ins, transfers, discharges, and move-out activities. * Facilitate resident orientation and review of participation agreements, house rules, and resident handbook requirements. * Maintain documentation related to occupancy, bed utilization, resident status, and administrative records. * Coordinate daily room checks and environmental rounds and document observations. * Conduct routine inspections and escalate maintenance, safety, sanitation, or environmental concerns. * Support implementation of emergency preparedness and continuity procedures.

Resident Support & Housing Stability * Serve as a point of contact for Veterans residing in the program and provide excellent customer service and support. * Assist Veterans with obtaining access to basic necessities and community resources including food, clothing, transportation, healthcare, and benefit supports. * Provide crisis intervention, de-escalation, and problem-solving assistance and elevate clinical concerns appropriately. * Support Veterans in completing housing applications and obtaining documents necessary for housing placement. * Coordinate appointments, housing interviews, and relocation activities that support transition into permanent housing. * Encourage Veteran participation in program activities and reinforce expectations that support recovery and independent living.

Compliance, Documentation & Coordination * Maintain accurate and timely records related to resident interactions, housing activities, observations, incidents, and utilization of services. * Document progress toward housing goals and required behavioral observations in accordance with program requirements. * Manage participation agreements and maintain resident files in compliance with confidentiality requirements. * Track use of program resources and maintain administrative logs and reports. * Coordinate communication between residents, case management staff, VA representatives, and community partners. * Participate in interdisciplinary meetings and support preparation for inspections, audits, and quality reviews. * Coordinate with emergency responders, law enforcement, rescue services, and VA leadership when necessary.

Facility Oversight * Assist in maintaining a safe, sober, and therapeutic residential environment. * Monitor compliance with resident expectations and house procedures. * Support incident reporting and follow-up activities. * Identify operational issues and communicate concerns to leadership promptly.