Restaurant, Catering, and Concessions Manager

The Cornell Dining Restaurant, Catering, and Concessions Manager works closely with the Director of Catering and Concessions to maintain, promote, and enhance the programs and services provided by both Concessions and Moakley House for the Cornell community. This position provides overall daily oversight of all catering event execution within Moakley House, with the goal of fostering strong client relationships across campus while supporting the growth of current and future business. In addition, this person will lead the Concessions team, providing strategies toward revenue generation and operational efficiencies. The role works alongside the Director on business development and departmental growth, particularly in areas such as menu selection and costing, as well as the continued development of relationships between Moakley House, Athletics, and other community partners. The position also plays a key role in developing a dynamic, experiential learning and working environment for Cornell students and staff, while managing highprofile client relationships with poise and diplomacy. This role requires experience in leading teams, operations management, cost control, merchandising, and sales within food service and catering operations, supporting events with staff and attendees ranging from 200 to 10,000 people. Experience and confidence in offpremise catering or concessions service is critical, along with the ability to work long and varied hours and maintain strong knowledge of food safety and health codes.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

A successful Restaurant, Catering, and Concessions Manager will:

• Demonstrate strong communication and interpersonal skills to build and maintain positive relationships with clients, campus partners, and direct reports

• Exhibit diplomacy, tact, and professionalism when managing highprofile client interactions and resolving issues

• Show leadership and collaboration by effectively guiding staff while working closely with senior leadership on shared goals

• Practice adaptability and problemsolving, responding calmly and efficiently in a fastpaced, highvolume event environment

• Apply organizational and timemanagement skills to oversee multiple events, priorities, and operational details simultaneously

• Foster a supportive, learningfocused culture that promotes student development, staff engagement, and team accountability

• Exhibit attention to detail and accountability in upholding cleanliness standards throughout daily operations.

Required Qualifications:

• Bachelor's degree and two to three years of related experience, or the equivalent.

• Two years of food service catering supervisory experience required.

• Leadership, supervisory, coaching, communication, and customer-service skills are essential.

• Demonstrated skill in understanding cultural differences.

• Strong proficiency in Excel

This position requires a varied work schedule, including availability on nights and weekends as needed.

Preferred Qualifications:

• Previous Catering or Concessions experience in a university setting is preferred.

Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work on campus.

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Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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• Academic Discipline

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