Senior Director, Productivity

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Senior Director, Global Field Readiness Transformation will lead strategic planning, portfolio execution, and operating model evolution across Global Field Readiness. This leader will own a portfolio of transformation work spanning readiness strategy, agentic enablement, technical delivery, measurement, and executive communication.

The role is responsible for turning priority business needs into structured work, credible pilots, scalable solutions, and measurable outcomes. Key portfolio areas include Coaching, Planning, Onboarding, enablement reporting, and supporting readiness platforms. This leader will help ensure work moves effectively from planning and development through pilot, release, and handoff into long-term ownership.

Core Responsibilities:

Strategy and Governance

• Own the Transformation Office operating cadence and strategic planning across Global Field Readiness.

• Maintain roadmap source of truth and strategic accountability across the portfolio.

• Translate business priorities into clear workstreams, ownership, sequencing, and success criteria.

• Drive cross-functional alignment across readiness leadership, product, technology, analytics, and operations.

• Provide clarity on portfolio direction, tradeoffs, timing, and lifecycle stage across major initiatives.

Technology and Delivery

• Lead the portfolio across Coaching, Planning, Onboarding, enablement reporting, and supporting readiness platforms.

• Guide AI and agentic enablement architecture, innovation priorities, and product direction in partnership with technical and product leaders.

• Oversee development pipeline health, release management, technical standards, and readiness for production-facing work.

• Partner across strategy, innovation, product, and pilot teams to convert concepts and prototypes into scalable capabilities.

• Strengthen transition planning, release discipline, and support models for high-priority launches.

Measurement and Communication

• Own the enablement measurement framework across adoption, performance, consumption, and operational signals.

• Create executive updates, stakeholder communication, and reporting that are credible, clear, and decision-ready.

• Translate complex transformation and technical work into concise business narratives for leaders.

• Connect portfolio progress to business outcomes such as readiness, adoption, quality, speed, and scale potential.

Team and Operating Model Leadership

• Lead an agent-first way of working that improves visibility, clarity, execution speed, and operating efficiency.

• Strengthen source-of-truth discipline across work management, engineering delivery, and runtime operations.

• Improve role clarity, ownership clarity, and handoffs across the Transformation Office and adjacent teams.

• Reduce key-person dependency through stronger documentation, better systems, and clearer operating mechanisms.

• Support org design and team effectiveness across the technology and transformation portfolio.

Candidate Profile

• Senior leader with experience in transformation, readiness, enablement, product, strategy, operations, or related functions.

• Strong portfolio leader who can set direction and drive execution across multiple concurrent workstreams.

• Comfortable operating in AI- and agent-enabled environments and partnering closely with technical and product teams.

• Strong executive communicator who can align stakeholders, simplify complexity, and build confidence in the work.

• Able to turn ambiguity into structured work, measurable outcomes, and durable operating models.

• Brings meaningful delivery discipline without reading as a pure execution or PMO profile.

Preferred Experience

• Experience leading cross-functional transformation in a readiness, enablement, learning, employee success, or product-adjacent environment.

• Experience owning roadmap, governance, delivery, and reporting in the same role.

• Experience with pilot-to-scale motions, release readiness, and transition into steady-state ownership.

• Experience building or scaling AI-enabled workflows, agentic programs, or modern operating models.

• Experience establishing measurement frameworks and executive reporting for emerging capabilities.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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