New

Business Analyst

TEKsystems
$38.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Houston
May 01, 2026
Description Job Summary CenterPoint Energy is seeking a Business Analyst II to support the End User Hardware and Software Operations organization. This role provides end-to-end support across the full asset lifecycle, with a strong emphasis on financial acumen, budgeting, forecasting, procurement, and vendor management. The Business Analyst II will partner closely with IT, Finance, Asset Management, and Technology Services teams to ensure cost control, accurate asset tracking, contract compliance, and high-quality service delivery. While the role is primarily analytical and operational, it also requires limited hands-on involvement (approximately 20-25%) supporting deployments, asset enhancements, and technology services as needed. Key Responsibilities Asset Management & Operations Support the full lifecycle of end-user hardware and software assets, from procurement through deployment, tracking, refresh, and retirement Maintain accuracy of asset data in ServiceNow, ensuring alignment with financial and inventory records Support enterprise asset audits and compliance initiatives Financial Management & Analysis Perform budget tracking, forecasting, invoicing, and cost analysis related to End User Services Utilize SAP for purchase requisitions, purchase orders, budget entries, cost center tracking, and financial reporting Analyze variances and provide financial insights to support leadership decision-making Maintain chargeback tracking and time reporting where applicable Procurement, Contracts & Vendors Develop and support purchasing processes, including vendor evaluation and review Audit hardware and software maintenance contracts to validate billing accuracy and SLA compliance Analyze existing contracts and assist with the development of Statements of Work (SOWs) Facilitate periodic vendor reviews to address performance, compliance, and service improvement opportunities Reporting & Process Improvement Generate reports using ServiceNow and Excel, translating data into clear, readable, and visually effective formats Produce monthly volume reports for computers, mobility, MFDs, and enterprise software Conduct ad hoc analysis to identify opportunities for process improvement and operational efficiency Benchmark services and recommend enhancements aligned to industry best practices End User & Hands-On Support (Limited) Provide limited hands-on support (~20-25%) including deployment coordination, asset enhancements, and troubleshooting Support technology needs related to building enhancements, room build-outs, and hyper-care activities Collaborate with field support, on-site support, AV, and executive support teams under Technology Services Required Skills & Qualifications Education Bachelor's degree in Business Administration, Finance, Information Systems, or related field OR equivalent relevant professional experience Experience Minimum 5 years of experience in end-user operations, asset management, or IT services Strong background in financial controls, budgeting, forecasting, invoicing, and procurement Experience working in enterprise or utility-scale environments preferred Technology & Tools SAP (forecasting, budget management, reporting, purchase orders) ServiceNow (asset management, ticketing, reporting) Microsoft Excel (financial analysis, pivot tables, charts, reporting) Microsoft O365 (Outlook, Teams, SharePoint) 1. What created the need for this role? Question: What has created the need for this role? Sophia's Response: A full-time employee transitioned to another area This role is a direct replacement Sophia hires multi-skilled resources, not siloed specialists The role supports the entire asset lifecycle, including financial responsibilities Key takeaway: This is not net-new headcount or project-based-this is a core operational replacement role. 2. What software tools are required? Question: What type of software requirements are you looking at for this role? Sophia's Response: SAP is critical Used for financials, forecasting, budgeting, purchase orders ServiceNow Primary platform for asset tracking and reporting Excel Used to format reports from ServiceNow Should be readable and visually clear ("easy on the eyes") Key takeaway: SAP + ServiceNow + Excel are non-negotiable tools. 3. How hands-on does the role need to be? Question: How recently does the candidate need hands-on asset management or troubleshooting experience, and how much time does that represent? Sophia's Response: Hands-on work is ~20-25% of the role Candidate may need to: Visit end users Support deployments or enhancements Her team is under Technology Services, which includes: Field support On-site support AV support Executive support The team cross-supports one another Additional context: Sophia's organization also supports building enhancements and room build-outs The role may assist with: Purchase support Rapid setups ("hypercare") Key takeaway: This is not a desktop tech role, but some hands-on presence is required. 4. What support structure exists for ramp-up? Question: How big is the team, and will the candidate have support while ramping up? Sophia's Response: 10 team members in Houston, all onsite Additional team support in Indiana New hire will receive: Hands-on training Shadowing Local team support Key takeaway: Strong onboarding and local support environment. 5. Is there potential for full-time conversion? Question: Would this role be considered for full-time after the contract? Sophia's Response: Currently a hiring freeze Contractor role first Performance-based evaluation after 12 months No guarantees, but potential exists if conditions change Key takeaway: Contract-first, no promise of conversion. 6. What are the top 3-5 must-have skills? Question (via chat): Can you share the top three to five skills you're looking for? Sophia's Response: Asset management lifecycle knowledge Financial acumen Interpersonal and communication skills Additional clarification: Technical skills can be taught These three areas are the highest priority Key takeaway: Asset + Finance + Communication > pure technical depth. 7. What does the interview process look like? Question: Can you tell us about the interview process? Sophia's Response: One interview round ~15-30 minutes Very high level Scenario-based questions: Budget situations Asset management examples Reporting and analysis discussions Focus on: Communication Understanding of key concepts Key takeaway: Single-round, conversational, scenario-driven interview. 8. Interview format - onsite or virtual? Question: Will the interview be onsite or virtual? Sophia's Response: Teams (virtual) interview preferred 9. Work schedule and onsite expectations? Question: Is the position onsite Monday-Friday or hybrid? Sophia's Response: Prefer onsite Monday-Friday Some flexibility for work-from-home Must ensure onsite coverage due to services provided Key takeaway: Onsite-first role with limited flexibility. Skills Business analysis, Requirements gathering, Requirement gathering, Business requirements, Business process Top Skills Details Business analysis,Requirements gathering,Requirement gathering,Business requirements,Business process Additional Skills & Qualifications Basic Qualifications Education Bachelor's degree in Business Administration, Finance, Information Systems, or a related field OR equivalent relevant work experience Experience Minimum 5 years of experience in the computer-related industry or end-user support environments Experience supporting the full lifecycle of end-user assets and services Demonstrated financial, administrative, and operational support experience Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Houston, TX. Pay and BenefitsThe pay range for this position is $38.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Houston,TX. Application DeadlineThis position is anticipated to close on May 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.