Principal Software Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Orchestration team is looking for a Principal Software Engineer to help define, architect, and deliver the next generation of contract negotiation and collaboration. Our organization builds world-class AI-powered experiences and is responsible for marquee products like Agreement Desk, AI-assisted Review, Maestro, and Agreement Agents.

As a Principal Engineer, you will lead the charge in turning cutting-edge AI capabilities into seamless, intuitive products. You'll thrive in the "green field" space-navigating ambiguity, collaborating across functions, and using every tool in the shed (including AI itself) to build faster and smarter. Our team (formerly Lexion, now part of Docusign) operates with a "startup-within-an-enterprise" spirit: we move fast, we put the customer first, and we value engineers who can bridge the gap between complex backend systems and delightful user experiences.

This position is an individual contributor role reporting to the VP, Engineering.

Responsibility

• Partner closely with Product and Design to prototype, iterate, and ship new AI-driven features at high velocity

• Design and evolve the systems and application logic required to make AI features reliable and performant

• Provide the technical backbone that allows the team to move fast without breaking things

• Join customer calls to gather direct feedback

• Translate raw customer pain points into elegant technical solutions and product improvements

• Stay at the forefront of the LLM landscape and LLM-powered applications

• Identify how the latest advancements in NLP and Generative AI can be pragmatically applied to our products to solve real-world document challenges

• Lead by example in using AI tools to supercharge our own development lifecycle-from automated testing and code generation to streamlining CI/CD and documentation

• Work across organizations and functions to align technical roadmaps, clear blockers, and build consensus on architectural changes that impact the broader Docusign ecosystem

• Be the steady hand in "vague" problem spaces

• Create clarity for yourself and your teammates when the path forward isn't yet defined

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ years of software product development experience, with a proven history of building and scaling successful SaaS products in cloud environments

• Experience across the stack (.NET is our preferred platform, but we value polyglots)

• Experience optimizing a database query or refining an API contract

• Experience with Cloud Infrastructure (Azure/AWS), scalable microservices, and containerization (Docker/Kubernetes)

• Experience working with Databases (SQL/NoSQL) and Search Technology (e.g., Elasticsearch, Lucene, or vector databases) to power high-performance applications

• Experience working across different business units and engineering orgs to deliver unified customer experiences

• Bachelor's degree in Computer Science or an equivalent technical field

Preferred

• Ability to explain complex technical trade-offs to a PM, pitch a new architectural direction to a VP, and mentor a junior engineer-all in the same afternoon

• Master's degree in Computer Science or a related field

• Passion for building products that users truly love

• Experience using AI/LLMs to speed up your own workflow and are excited to help the team do the same

• Practical experience with C#, React, and TypeScript to help bridge the gap between frontend and backend systems

• Understanding of the security, privacy, and governance requirements that come with building for large-scale enterprise customers

• You take ownership of problems and drive them to resolution, whether it's a production bug or a long-term architectural shift

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $202,100.00 - $299,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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