QUALITY ASSURANCE DIRECTOR - 77270

Executive Service

This position is designated as Hybrid (Work both from Home and In Office)

For more information, follow the link below:

https://www.tn.gov/workforce/careers.html

Who we are and what we do:

The Tennessee Department of Labor and Workforce Development is a state agency established to promote workforce development and improve workplace safety and health throughout the state.

How you make a difference in this role:

The best candidate will demonstrate excellent verbal and written communication skills, ability to prioritize and handle multiple assignments at any given time, ability to work effectively with minimal supervision, working knowledge of Microsoft Teams, Outlook, and Word.

Job Overview:

The Quality Assurance Director is responsible for ensuring the integrity, compliance, and overall quality of all Registered Apprenticeship and Certified Pre-Apprenticeship Programs. This leadership role oversees statewide compliance efforts, establishes standards, and drives continuous improvement across programs to ensure alignment with federal and state regulations, including equal opportunity requirements.

Key Responsibilities:

1. Develop, implement, and enforce policies to ensure all Registered Apprenticeship and Certified Pre-Apprenticeship Programs comply with federal and state regulations.

2. Lead state-level audits and assessments of apprenticeship programs to ensure compliance and quality.

3. Maintain accurate documentation and compliance records in accordance with federal and state audit requirements.

4. Conduct investigations into program deficiencies, non-compliance issues, or apprentice complaints.

5. Develop and oversee corrective action plans as necessary.

6. Develop and implement continuous improvement strategies to raise program quality and effectiveness.

7. Requires up to 65% travel, including regular overnight stays.

Minimum Qualifications:

• Graduation from an accredited college or university with a bachelor's degree

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.