Senior Telecommunications Technician

Seneca Federal Solutionsis part of theSeneca Nation Group (SNG)portfolio of companies. SNGis Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe websiteand follow us onLinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation

Seneca Federal Solutions has an immediate need for a Senior Telecommunications Technician. This role will support our government client and require up to 90% travel. Candidates can be based anywhere but will be expected to travel to work on-site as contract needs require. This position requires a government clearance and regular NCIC and SF-86 background investigations. To be eligible, candidates must be clearable.

Responsibilities include, but are not limited to:

• Perform routine maintenance, inspection, and servicing of CCTV and video surveillance systems, ensuring optimal performance and uptime.
• Diagnose, troubleshoot, and repair system faults including cameras, DVRs/NVRs, cabling, and network components.
• Conduct system health checks, firmware updates, and preventative maintenance in accordance with contract requirements.
• Assess legacy or aging CCTV systems and perform upgrades, including hardware replacements, system expansions, and migration to newer IP-based or networked solutions.
• Recommend and implement system improvements to enhance performance, security, and scalability, including transitioning outdated analog systems to modern digital platforms.
• Respond to service calls and resolve technical issues within defined SLAs.
• Participate in a 24/7 on-call rotation to support emergency service requests and ensure continuous system availability in accordance with contract requirements.
• Provide remote and/or phone-based technical support as part of a 24/7 support line, including initial troubleshooting, incident logging, and escalation as needed.
• Test and verify system functionality after maintenance or repairs to ensure proper operation.
• Maintain accurate service records, reports, and documentation for all maintenance activities.
• Provide technical support and basic user guidance to customers; escalate complex issues as needed.
• Interpret system drawings, schematics, and manuals to support maintenance and repair activities.
• Coordinate with project managers, operations teams, and clients to schedule maintenance and minimize downtime.
• Identify recurring issues and recommend improvements to enhance system reliability and customer satisfaction.
• Ensure compliance with safety standards, company policies, and contractual obligations.
• Perform other duties as assigned.

Minimum Requirements

• Education: High School Diploma/GED or equivalent experience
• Minimum 5-8 years of experience in CCTV or electronic security system maintenance
• Strong troubleshooting and diagnostic skills in video surveillance systems
• Technical Skills:
  
  
  
  • Experience with CCTV systems, including IP cameras, NVRs/DVRs, and networking fundamentals
  • Familiarity with system software, remote monitoring tools, and firmware updates
  • Ability to read and interpret technical drawings and wiring diagrams
  
  
  
  
• Certifications: QVMS experience and certifications preferred
• Strong customer service and communication skills
• Ability to work independently and manage service schedules
• Must be willing to travel to client sites as needed (travel may be required for service calls, installations, maintenance, and support activities).