Senior HR Shared Services Specialist

As a HR Shared Services Specialist Senior, you will act as the primary process owner for assigned HR programs, policies, and procedures. This role requires exercising high-level judgment and autonomous decision-making to drive the program strategy, ensure full compliance, and lead end-to-end execution across program administration, employee inquiries, reporting, vendor management, and continuous improvement. #LI-MD1 #LI-Onsite

You will do this by:

• Take full ownership of all assigned HR programs and policies, serving as the definitive subject matter expert responsible for the development and implementation of new processes and procedures to optimize efficiency and compliance.
• Coordinating the day-to-day administration of all internal and external requests for assigned HR programs and policies, (ie: tuition reimbursement, relocation, travel program management,, corporate expense program , fleet program , etc.)
• Ensuring program and policy administration is performed in accordance with Company policies and guidelines along with applicable state and federal regulations
• Providing vendor management support for assigned programs, including problem resolution, research and interpretation of issues, reporting, policy and procedural support
• Collaborating with all HR functions and third-party vendors to ensure systems and actions meet the company's needs
• Administering the Learning Management System (LMS)
• Coordinating with the business and third-party vendors to support learning and development opportunities within the LMS
• Assessing, developing and delivering new and ongoing end user training to ensure efficient utilization for assigned programs
• Leading and coordinating the communication and rollout of new processes, systems and related initiatives
• Reviewing internal and external operations on a periodic basis to ensure effective and policy-compliant administration
• Ensuring HR policies and procedures are updated and maintained on employee and manager sites
• Setting up new vendors and assisting in invoice processing for HR vendors

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You are the kind of person who is/has:

• customer service focused
• organized with strong prioritization skills and high attention to detail
• strong analytical skills
• a desire to work and learn in a variety of areas

Qualifications:

• Bachelor's Degree in HR Management or related field OR equivalent education and experience
• Previous experience in human resources or related area
• Minimum of 3, or more, years of related HR experience preferred
• Solid understanding of HR programs, administration and compliance requirements
• Excellent customer service skills
• Ability to manage multiple projects simultaneously
• Commitment to process improvement
• Strong written and verbal communication skills with ability to interact with individuals at all levels of organization
• Solid computer skills with proficiency in Microsoft Office - including MS Excel - and Google Suite
• Flexible and team-oriented
• Fluent in English and primary language used in area of responsibility and/or location