Consumer Loan Platform Coordinator

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The Consumer Loan Platform Coordinator is responsible for overseeing the strategy, management, and performance of the bank's consumer loan platforms, including personal loans, auto loans, credit cards, and home equity products. This role ensures that all consumer lending activities align with the bank's financial goals, risk appetite, regulatory requirements, and service standards. This position works closely with senior leadership, compliance, credit risk, operations, and branch teams to drive growth while maintaining strong portfolio quality and regulatory compliance.

Duties & Responsibilities

• Ensure all consumer loan products and processes comply with applicable federal and state regulations (e.g., TILA, ECOA, FCRA, Fair Lending, UDAAP)

• Partner with credit risk and compliance teams to establish and maintain sound lending policies and procedures.

• Support internal and external audits, examinations, and reviews, ensuring timely remediation of findings

• Provide training and guidance to staff on compliance and regulatory updates affecting consumer lending.

• Collaborate with operations and branch management to ensure efficient loan origination, processing, and servicing.

• Identify opportunities to streamline workflows, reduce errors, and improve turnaround times.

• Oversee vendor and system partnerships related to consumer loan origination and servicing.

• Lead, mentor, and develop a team of product managers, analysts, or lending specialists.

• Provide regular reporting to executive management on portfolio trends, risks, and opportunities.

• Partners with the business units in order help drive marketing and financial goals with consumer loans.

• It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

• Bachelor's degree in Finance, Business Administration, or related field (MBA or advanced degree preferred).

• High School Diploma

• Microsoft Suite Products. Knowledge of Consumer Loan Origination Systems is preferred

Minimum Experience

• 7+ years of progressive experience in retail/consumer lending, with at least 4 years in a leadership role.

• One to three years of experience in customer service and consumer lending

• Strong knowledge of consumer lending products, credit policy, pricing, and regulatory compliance.

• Proven track record of managing loan portfolios within a traditional banking environment.

• Excellent leadership, decision-making, and communication skills.

• Experience working with loan origination systems and core banking platforms.

Knowledge, Skills, & Abilities

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Equal Opportunity Employer, including disabled/veterans.