Recovery Representative I

Job Title: Recovery Representative I

Location: Rochester, NY

Employment Type: Contract (7 months)

Industry: Business Process Outsourcing

Compensation: $ 15.01-24.04

Schedule: 40.00 hrs/Week

About the Opportunity:

• Ensure accurate and timely resolution of all bank-returned items.
• Deliver high-quality customer service to internal and external stakeholders while minimizing risk to the organization.
• Educate clients, branches, and product teams on resolution processes and recommend alternative service options when needed.
• Develop and maintain working knowledge of company products such as Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health & Benefits, FSA, and related systems.
• Investigate and resolve product and service issues raised by clients and field teams.
• Handle client objections with guidance from mentors and manage cases through to completion, aiming to recover lost revenue.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

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What You'll Do:

• Manage return resolutions and inbound calls in line with departmental performance standards.
• Process daily new and pending returned items for assigned products efficiently.
• Review and update daily EDI payment reports and payroll hold reports accurately and on time to avoid penalties or service disruptions.
• Meet daily call volume targets based on forecasts and maintain compliance with department policies and procedures.
• Assess client status to determine eligible services while reducing risk exposure to the company.
• Participate in ongoing training programs to enhance product knowledge and job-related skills.
• Ensure compliance with regulatory standards such as the Fair Debt Collection Practices Act and NACHA guidelines.
• Resolve bank-returned items accurately and on time
• Provide strong customer service while reducing company risk
• Handle client issues, objections, and recover lost revenue
• Process daily reports (EDI, payroll holds, returns) efficiently
• Manage inbound calls and meet daily targets
• Ensure compliance with company policies and regulations
• Maintain product knowledge and support client queries

What You'll Bring:

• High School Diploma or GED
• 2+ years of experience in Collection
• 2+ years of experience in customer service, finance, accounting, or payroll
• 2+ years of experience in a call center

What Sets You Apart:

• Bachelors Degree
• Microsoft Word Excel and Access knowledge
• Ability to work in a fast paced environment

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.