Senior Enterprise Operations Optimization Analyst

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Southern New Hampshire University (SNHU) is looking for a Sr. Enterprise Operations Optimization Analyst who will lead reviews of complex, business processes across the university using established frameworks and methodologies. Reporting to the Assistant Vice President of Enterprise Operations Optimization (EOO), this role partners with department leaders across the institution. The role surfaces opportunities for creating operational efficiency, enhanced technology enablement or automation, and synthesizes those findings into clear, relevant insights. These insights inform our senior leadership decision-making.

Operating with autonomy and judgement, you will complete process improvement plans and project strategies. You will collaborate with departments to participate in independent learning around current state. This learning will ensure appropriate understanding of interdependent operating environments. We require experience with data-driven process flows, enterprise data governance principles, and storage requirements, and a working knowledge of integrations and ERP system capabilities. You will help promote enterprise optimization work by supporting the execution of continuous improvement strategies and methodology adoption.

This is a remote position "#LI-Remote"

What you'll do:

• You will facilitate and document enterprise operational business process reviews and deep-dives to document current state of critical operations across the institution.
• You will participate in independent learning to ensure understanding of current state challenges and opportunities. Perform Root Cause Analyses (RCA) to help design future state processes to improve operating conditions.
• You will summarize findings to help inform business owner prioritization and executive decision-making related to process optimization, workforce upskilling or technology enablement plans.
• You will establish and maintain standards for qualitative and quantitative operational analysis, ensuring consistency and thoughtfulness across plans.
• You will be a trusted advisor to the business and subject matter expert on continuous improvement, operational efficiency, and Lean principles.
• Other responsibilities as assigned.

What we're looking for:

• Bachelor's degree required.
• 5+ years of progressive experience in enterprise operations, strategy, consulting, or organizational effectiveness.
• Demonstrated experience leading enterprise-scale assessments and influencing executive-level decisions.
• Experience operating in complex, matrixed organizations.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources