(On-site) Senior Computer Network Coordinator (Professional Technologist 2) - Charleston Campus

The Charleston Campus at West Virginia University is currently accepting applications for an on-site Senior Computer Network Coordinator (Professional Technologist 2).

About the Opportunity

This person will be the manager for all HSC / SoM databases and platforms and the platforms for meeting / distance learning, such as MDTV (classic & Zoom), Teams, Zoom, etc. This role also oversees the Charleston end-user experience for critical HSC / SoM databases and platforms related to education (SOLE educational platform, e-Value evaluation system, etc.). The other key component is managing all Charleston Division / Charleston Campus technology for classrooms, auditorium, and individuals presenting in-office re: daily classes, conferences, CME conferences and HSC Charleston events.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
* 37.5-hour work week
* 13 paid holidays (staff holiday calendar)
* 24 annual leave (vacation) days per year (employee leave)
* 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
* WVU offers a range of health insurance and other benefits
* 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
* Wellness programs

What You'll Do

Essential Responsibilities and Duties

• Manage and provide technological support for all HSC Charleston classrooms, offices, computer labs and the auditorium.
• Manage and provide technological support for all HSC Charleston faculty, students, and staff, and campus partners.
• IT liaison, directly engaging with all HSC Charleston faculty, students, and staff end-users who need support.
• Providing general and individualized end-user education for HSC Charleston faculty, students and staff, re: end-user activities.
• Manage older technology and develop, implement and manage modern / upgraded technology, and associated components, in order to support and advance the academic mission.
• Manage complex issues surrounding evolving technology and its integration into the campus' higher education model.
• Manage the campus' various systems to deliver and support teaching via multimedia.
• In conjunction with HSC faculty, create and manage new methods to utilize available technology to engage with learners and enhance the delivery of education and instruction.
• Research and investigate new technologies to provide technical enhancement and augmented utilization of electronic and media-based programming and facilities for students, faculty, staff, Charleston Campus affiliates, and other WVU affiliates.
• Manage the technological intersections between the main campus and the HSC Charleston Division / Campus re: the HSC network, MDTV and various shared systems / shared databases.

Component - MDTV (classic & Zoom), Teams, Zoom via on-site support:

• Manage and facilitate the daily needs for either Charleston's end-users or Morgantown IT peers in regard to videoconferencing and teleconferencing.
• Manage classroom maintenance by monitoring / confirming broadcast accommodations and facilitating updates.
• Manage IP / ISDN (integrated services digital network) by staying current with statewide training and program development + installation of IP / ISDN networking and circuitry.
• Provide individualized education regarding equipment and program utilization for WVU HSC-Charleston faculty, students, staff, and campus partners.
• Important to SoM accreditation metrics.
• Manage and test end-user equipment to ensure that all SoM Clerkship Directors and SoM Clerkship Coordinators have working cameras and microphones for the recurring meetings with SoM Morgantown leadership where attendance is documented for site visits.

Component - web-casting and associated installations and maintenance of all web-cast sites and facilities:

• Manage the recording cycle by setting-up, installing, testing, maintaining, monitoring, repairing, editing, and recording all web-cast programming for the Charleston HSC (Schools of Medicine, Nursing, Pharmacy, and Poison Center / AHEC).
• Performing the above - as needed - for external Charleston-based units at other WVU sites (WVU College of Law units downtown, WVU College of Business & Economics unit downtown, and WVU Extension downtown.

Component - SOLE, E-Value and Web-CT:

• Charleston Campus manager for the SoM's SOLE system and E-Value system.
• Trainer for faculty, student and staff end-users in regard to SOLE and / or E-Value.
• Manage the integration of the SOLE system into the SoM Charleston core clerkships.
• Manage the Web-CT system to house self-created, online tutorials to educate Charleston end-users on using SOLE and E-value---including creating and uploading PowerPoint trainings, SOLE training videos, and other presentations / videos used for technological education and enhancement.

Component - Collaborative IT functions

• Primary manager for equipment testing and maintenance, and the installation of upgraded networking and circuity with the campus' partner hospital in regard to SoM faculty and SoM adjunct clinical faculty delivering education to SoM students and residents (SoM "residents as teachers" model).
• Responsible for educational video production, recording, editing and streaming.
• Manage the development and utilization of telemedicine programming for faculty continuing education and associated continuing education (CE) credits.

Other Duties

• Manage and responds to urgent situations with classroom equipment and distance learning.
• Provide off-hours support to faculty and staff during sessions outside customary business hours.
• Provide backup management of the WVU Live25 room scheduling database (multi-campus).
• Provide backup for the unit's 2nd Professional Technologist in regard to troubleshooting and resolutions pertaining to HSC email accounts, all HSC email functionality, syncing email accounts to devices, and issue pertaining to WVU's global sign-in platforms and universal credentials.

• Bachelor's degree
• A minimum of two (2) years of experience in the following:
  • Frame of reference for IT needs in higher education
  • Ability to judge high and low priority items and prioritize, within a higher-education setting

  • Strong organizational skills with attention to detail as it relates to ISDN and a highly secure network

• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills and Abilities

• Excellent and current technical skills
• Good communication skills
• Excellent judgment regarding prioritization
• Highly organized with attention to details, and can complete tasks in alignment with needs / expectations
• Trustworthy and able to follow HSC IT policies / procedures, security policies / procedures, and manage confidential information on highly secure platforms
• Reliable and dependable

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.