Sr. Contact Center Specialist

Parkland Health and Hospital System (PHHS)
United States, Texas, Dallas
5201 Harry Hines Boulevard (Show on map)
Apr 17, 2026
Location: Mockingbird Towers 3rd FLR Dallas County Hospital District DBA Parkland Health has an opening for a Sr. Contact Center Specialist in Dallas, Texas. Duties include: Uses multiple software applications to process incoming and outgoing calls. Connects appropriate extensions and provides adequate information to ensure prompt and efficient communication. Understands importance of and consistently follows emergency code notification processes and procedures through appropriate use of telecommunications systems. Assists in training Call Center Representatives by serving as a "role model" during training sessions to ensure team members are trained in the non-clinical functions of the Call Center. Demonstrates active listening skills to identify caller's needs. Consistently keeps callers informed of call process. Gathers and inputs information as needed to route calls appropriately. Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently. Understands and appropriately utilizes all supplies and equipment, demonstrating responsible stewardship in the use of Parkland's resources. Employer will accept a minimum of a High School diploma or GED and 36 months of experience in customer services or in a related occupation. Experience must include the following: Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors. Must successfully pass a pre-employment spelling test with a minimum score of 85%. Must successfully pass a customer service skills test with a minimum score of 80%. Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person. To apply: You must apply through the "Apply Link". Incl. complete contact information (incl. e-mail, day/evening phone, and mailing address) on resume/application. Requisition ID: 987211