Senior Manager, ORM Governance & Practices

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Summary

Senior Manager, Operational Risk Management (ORM) Governance and Practices leads oversight of operational and reputational risk frameworks, policies, and reporting. This role manages risk appetite, RCSA, risk events, controls, and executive risk reporting to support sound decision-making. Partners across the business as part of the second line of defense to strengthen risk culture and ensure effective, compliant risk management practices. Requires 10+ years' ORM experience.

Overall Purpose

The Senior Manager, Operational Risk Management (ORM) Governance and Practices is responsible for stewardship, planning and coordination of core elements of the ORM, including but not limited to the risk appetite and risk profile reporting, policy and standards maintenance, process management, and risk and control self-assessment.

ORM provides independent oversight of the operational risks arising from business activities and corporate functions in support of our vision of a strong risk management culture and that we are proactively identifying and managing risks that may impact our ability to achieve our strategic objectives as a company. We are part of the company's second line of defense, and work with our business partners to develop sound risk management programs and processes that are integrated into our business model and that enable business success.

Essential Functions

• Maintain the operational and reputation risk frameworks, including policies, standards, procedures (collectively "PSPs") training and quality assurance requirements to assess adherence.

• Support the development and maintenance of ORM programs and associated policies, standards, and procedures including process management, risk and control self-assessment, risk event management, control management, and scenario analysis.

• Maintain the operational and reputation risk appetite statements and supporting quantitative metrics.

• Oversee collection and reporting of key metrics to measure and monitor operational and reputation risk exposures.

• Coordinates periodic executive level reporting regarding operational risk management, including quarterly risk profile reports, to support decision-making and escalation regarding risks that may not be consistent with the business risk tolerance.

• Support departmental business management activities such as audit and regulatory exam engagement, project management, ERM and Risk Strategy engagement.

• Contribute to a high-performance team as problem-solvers who take initiative, are reliable and accountable, and consistently deliver quality work while also being adaptable and committed to continuous improvement for themselves and their team.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree or equivalent

• Minimum of 10+ years of operational risk management experience, preferably in financial services or other highly regulated industries

• Experience in operational risk programs (i.e., RCSA, Risk Events, Issue Management, Key Indicators) and risk domains (e.g., product and service delivery, process management, business disruption, third-party, fraud, and data)

• Exceptional communication skills with ability to synthesize and present complex risk issues clearly and persuasively

• Proven strategic thinker and creative problem solver who also demonstrates strong attention to detail and efficiency

• Ability to drive change in a dynamic business environment

• Team-oriented with strong interpersonal skills

• Highly organized, detail oriented combined with excellent analytical and technical skills

• Background and drug screen

Preferred Qualifications

• Prior financial institution experience

• Prior experience in risk or risk program governance

• Risk management, internal control, or internal audit certification(s)

• Additional related education and/or experience preferred

Physical Requirements

• Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching.

• Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.

• Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

• Requires the ability to communicate with internal and/or external customers.

• Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $129,000 - $161,000.
New York, NY/ San Francisco, CA in USD per year is: $154,000 - $193,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.