New

Billing Liaison

Cone Health

Apr 04, 2026
The Billing Liaison acts as a liaison between the Central Business Office (CBO) and professional billing sites. This role is responsible for building relationships with leadership of CBO and provider sites to accomplish established goals of the organization, as related to revenue cycle outcomes. Working under limited supervision, this position utilizes thorough knowledge of revenue cycle and clinic operations to identify trends and workflows that ensure successful revenue outcomes. Essential Job Function Coordinates with all professional fee billed sites (MD offices, clinics and other programs) to ensure the appropriate entry of visit registration, payer designation and charge entry. Schedules routine site visits to support in the resolution of any issues end users may be encountering as related to Physician Billing (PB) revenue cycle functions. Serves as a resource to practices for educating staff on accurate and appropriate revenue cycle workflows in coordination with PB Instructional Designer and education team. Acts as a liaison between practices and Central Billing Office leadership to identify and resolve issues related to claim processing, claim payments and denial resolution to ensure better revenue cycle outcomes. Manages established protocols for all clinical activities and ensures competency check-off for all staff in both clinical and administrative areas. Communicates with Central Business Office leadership regarding identified trends that need to be resolved to ensure optimal revenue cycle outcomes. Maintains current working knowledge of changes in health care reimbursements. Performs other duties as assigned. Education Required: Associates in Business Administration, Accounting, Healthcare or related field; 5+ years management experience as Billing Office or Practice Management Manager will be considered in lieu of degree Preferred: Bachelors degree Experience Required: 3 years' experience working in Professional Fee Billing Environment and Physician Practice OperationPreferred: 5+ years' experience in Professional Fee Billing Environment or Physician Practice Operations Licensure/Certification/Listing Preferred: EPIC credentialed or Certified in PB Resolute, Cadence or Prelude upon hire