Tax Collections Supervisor

• Supervises Tax Collections staff, including Deputy Tax Collectors and the Fiscal Support Supervisor, by assigning and prioritizing work, conducting performance evaluations, ensuring training, and making hiring, disciplinary, and termination recommendations.
• Oversees the collection of current and delinquent taxes to ensure revenue goals are met, including enforcement actions such as foreclosures, garnishments, bank attachments, and sheriff levies.
• Ensures accurate collection, handling, and reconciliation of all tax receipts and other county revenues, including daily and monthly balancing of cash receipts to the tax bank account and timely, accurate processing of refunds.
• Oversees the annual tax billing process for real and personal property, ensures accuracy of tax rates within the system, and manages municipal billing processes.
• Prepares and provides end-of-month collection reports to the Tax Collector for presentation to the Board of Commissioners in accordance with North Carolina General Statutes.
• Manages software updates and testing to ensure system accuracy and leads implementation of tax collection and related county revenue projects.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

KNOWLEDGE, SKILLS, OR ABILITIES

Knowledge of applicable federal, state, and local statutes; basic computer concepts; accounting principles; general business practices; financial principles; property tax administration concepts; collection procedures.

Skilled in analyzing and resolving conflicts; training and instructing; preparing and making presentations; planning, coordinating, and supervising work of others; Interpreting and applying the applicable statutes in resolving problems; using a computer and all applicable software; negotiating; using basic office equipment; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience:

• High School diploma or equivalent, and five (5) years of tax collection related experience including one (1) year of lead experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the specific position as listed above.

• Valid Driver's License (from any state) and good driving record required at time of application.
• Valid North Carolina Driver's License required by first date of employment with good driving record.
• Certification as a Deputy Collector through the North Carolina Tax Collectors Association.
• Completion of Fundamentals of Property Tax Collections, within one (1) year of hire
• Completion of Fundamentals of Real Estate Listing and Assessing within one (1) year of hire

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.