New

Bilingual Loan Consultant

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Job Summary We are seeking Bilingual Performing Loan Consultants (English/Spanish) to join a fastpaced call center environment supporting homeowners with mortgage servicing needs. In this role, you will handle both inbound and outbound calls, working with customers who are past due on their mortgage to identify delinquency drivers and create customized payment solutions. You will also support inbound customer service inquiries, process payments, and refer eligible customers for refinancing opportunities. This role is ideal for customerfocused professionals who thrive in a performancedriven environment and are committed to delivering a high level of service while meeting individual and team goals. Key Responsibilities * Handle inbound and outbound calls in a blended call center environment * Speak with homeowners who are past due on their mortgage to: * Identify reasons for delinquency * Develop and set up customized payment plans * Assist inbound callers with: * General mortgage servicing questions * Website navigation and escrow inquiries * Payoff processing and payment posting * Accurately document all calls and actions in internal systems * Process mortgage payments securely and in compliance with policy * Refer eligible customers to refinancing teams when appropriate * Meet or exceed established performance metrics, including: * Quality * Average Handle Time (AHT) * Schedule adherence * First Call Resolution (FCR) * Payments collected and delinquency movement * Adhere to compliance standards and company policies * Consistently represent the organization in a professional and positive manner Call Center Environment * Blended call model (inbound priority, followed by outbound) * Approximately 7 calls per hour * Skillbased routing (Spanish calls prioritized) * Soft collections focus (accounts under 60 days delinquent) * Minimal transfers encouraged * Threemonitor workstation * Scheduled breaks and onsite cafeteria Attendance is critical: * Strict attendance policy * 2 unexcused absences in the first 30 days or 3 tardies may result in termination Training & Schedule Corporate Training (Weeks 1-2) * Day 1: 8:00 AM - 5:00 PM * Day 2 onward: 7:00 AM - 4:00 PM * Assessments conducted during training OntheJob Academy / Nesting (Weeks 3-4) * 9:00 AM - 6:00 PM Production Schedule * 9:00 AM - 6:00 PM * Breaks every 2 hours * 30-60 minute lunch Qualifications Required * Fluent in both English and Spanish (verbal and written) * High school diploma or equivalent * Strong customer service and phone communication skills * Ability to work in a fastpaced, metricsdriven environment * High level of attention to detail * Basic technical proficiency: * Comfortable using Windowsbased systems * Ability to navigate multiple applications * Proficient with Microsoft Office (Word, Excel, Outlook) * Strong work ethic, integrity, and reliability Preferred * 1+ year of collections experience * Call center experience (inbound and/or outbound) * Financial or mortgage servicing experience * Sales experience * Familiarity with Internetbased search or skiptracing tools * College degree Compensation & Growth Opportunity This is a contracttohire role (approximately 4.5 months) with strong longterm potential. Upon conversion: * Base pay will adjust to incorporate bonus earning potential * Average monthly bonuses of $1,500 * Top performers may earn up to $2,500 per month in bonuses * No converted employee earns less than $21/hour total compensation * Benefits include: * PTO * Holiday pay * Medical benefits Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.