New

Military Spouse Fellowship Opportunity: Customer Experience Agent

TEKsystems
$22.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Houston
Mar 31, 2026
***Military Spouse Fellowship Program*** Pay Rate - For the first 90 days Pay Rate will be $20/hr Upon successful completion of 90 day fellowship - $22/hr for English speaking, Bilingual in Korean or Spanish $24/hr Location: Northwest Houston, TX 77379 (Onsite, Full-Time) Our health insurance customer is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America's seniors. Their mission is centered on preventive care, supported by data and technology through a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member's health history, they deliver better care at a lower cost-bringing the highest value to those who need it most. As a Customer Experience Agent, you are the first point of contact and the voice of our health insurance customer for their members. Your role is to provide exceptional, empathetic, and efficient service turning moments of concern into moments of reassurance. You help build trust with members and play a key part in delivering on their promise to improve every life. What You'll Do * Respond to inbound inquiries from Medicare Advantage members, providing accurate, timely, and compassionate support. * Navigate complex questions related to benefits, claims, enrollment, and clinical services while collaborating with internal teams to ensure complete resolution. * Demonstrate a customer-first mindset by actively listening, de-escalating concerns, and providing personalized assistance. * Use internal systems confidently to access and update member information while maintaining a human, empathetic connection on every call. * Support continuous improvement by documenting interactions, identifying trends, and sharing feedback. * Follow all operational procedures and regulatory requirements to ensure compliance and protect member information. Required Skills & Experience * 2+ years in a customer-facing role (call center, healthcare, hospitality, or other high-touch service environment). * Bilingual Spanish speakers preferred. * Strong empathy, active listening, and de-escalation skills. * High level of accountability and resilience in a structured, performance-driven environment. * Tech-savvy with the ability to navigate multiple computer systems at once while maintaining exceptional service. * * Training * New agents participate in up to four weeks of training, Monday-Friday, 9:00 AM-5:00 PM CST, before transitioning to their assigned shift. Schedule & Seasonal Workload * Call center hours: 8:00 AM - 8:00 PM * Coverage needed: 7:00 AM - 8:30 PM * During peak season (October-April): * Agents must be available for two weekends per month. (You would work a Saturday or Sunday during those weekends never both) * Shifts will be assigned; candidates should indicate preferred shift time. * During calm season (April-October): * Schedule shifts to Monday-Friday, 8:00 AM - 5:00 PM Outbound Agent Competencies * Business Acumen: Understand health plans and benefit offerings to resolve complex issues. * Accountability: Take ownership and support team goals. * Problem Solving: Use technology and resources to troubleshoot issues (e.g., authorization, PBMs). * Empathy: Utilize customer service and de-escalation skills to guide members through difficult situations. What Success Looks Like First 90 Days: You'll complete training and become proficient in the health insurance customer's systems, policies, and call-handling procedures while consistently meeting early performance expectations and delivering empathetic service. By Six Months: You'll independently manage a wide range of inquiries, exceeding expectations for call quality, efficiency, and member satisfaction, focusing on both accuracy and human connection. Long-Term: You'll be known as a reliable, empathetic, and knowledgeable resource whom members remember for how you made them feel. You will actively contribute to a positive team culture and support the broader mission of delivering better healthcare experiences. About Our Health Insurance Customer They are reinventing health insurance by combining the power of data with human empathy to help members stay healthier. Their teams are mission-driven, collaborative, and passionate about improving lives through better healthcare experiences. They are an Equal Opportunity Employer, committed to building a diverse and inclusive workplace where employees of all backgrounds feel valued and empowered. Job Type & LocationThis is a Contract to Hire position based out of Houston, TX. Pay and BenefitsThe pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Houston,TX. Application DeadlineThis position is anticipated to close on Apr 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.