Product Manager - Utility Billing

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• Defines product strategy and roadmap aligned with business objectives and market opportunities.
• Acts in an expert capacity for multiple product(s) and solutions to identify trends, gaps, and positioning opportunities.
• Creates plans and strategies to achieve the product objectives, including published product roadmaps that will articulate the product direction to both internal departments and external clients.
• Establishes organizational alignment and buy-in of future product strategy.
• Drives go-to-market strategy including pricing, positioning, and launch planning.
• Assists Sales Enablement with pricing strategies.
• Coordinates with sales and marketing teams on product messaging, training, and client feedback.
• Collaborates with executive leadership and product strategy to align product initiatives with company strategy to validate product-market fit.
• Influences priorities of department work.
• Partners with engineering, design, and QA teams to ensure feasible and timely product delivery.
• Leads cross-functional product teams through planning, execution, and delivery cycles.
• Presents product updates and performance metrics to stakeholders and leadership teams.
• Manages relationships with key clients and partners to gather requirements and validate solutions.
• Monitors client satisfaction metrics and implement strategies to improve retention and engagement.
• Creates User Focus groups to validate and adjust current product vision/strategy.
• Provides input regarding partner relationships on whether to buy, sell, or partner on new features.
• Builds / maintains relationships with 3rd party integration vendors.
• Champions new technologies and functions required to keep Tyler competitive.
• Proactively communicates with senior management on the product's performance, any major issues with the products or any changes in the market or competition related to the product area.
• Contributes to the advancement of the team environment through integrity, leadership, and continuous knowledge transfer.
• Mentors product analysts on best practices and career development
• Mentors staff and team members, with a focus on professional growth, product ownership and leadership.
• Occasional travel required.