Senior Branch Member Account Specialist FLOAT- Syracuse, NY

Visions Federal Credit Union
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, New York, Syracuse
500 Erie Boulevard West (Show on map)
Apr 18, 2026
Description About Visions Federal Credit Union At Visions, we're in the business of people helping people. Whether it's assisting a member with a transaction, opening an account, or helping resolve a complex issue, our team plays an important role in improving members' financial wellbeing every day. We're committed to treating all employees fairly and with respect and to fostering a culture of diversity, equity, inclusion, and belonging across our organization. Why Join Visions Visions offers a stabilityfocused total rewards package designed to support longterm careers-especially valued in the Central New York market: Pension Plan and 401(k) with company match Comprehensive medical, dental, and vision benefits Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO) 10+ paid holidays Lifestyle Spending Account for wellness, caregiving, student loans, or tuition reimbursement Employee recognition and development programs At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union. Position Overview: As a Senior Branch Member Account Specialist (Sr BMAS), you serve as a knowledgeable and trusted resource for members and branch teams. You handle more complex account needs, provide support with escalations, and assist members with account setup, maintenance, and lending followup. As a float role, you primarily support the Syracuse branch while providing planned, local coverage at nearby branches when needed to ensure consistent service and operational stability. This is a noncommissioned, branchbased role focused on experience, problemsolving, and reliability rather than sales pressure. What This Role Is-and Is Not This role is ideal for someone who: Has experience handling a broad range of member account needs Is comfortable supporting escalations and more complex scenarios Enjoys serving as a dependable, experienced presence across branch teams This role is not: A commissiononly sales position A fulltime loan officer or mortgage originator role A role requiring daily or constant travel between branches Key Responsibilities Serve as a primary point of contact for members regarding account needs, questions, and escalations Assist members with opening and servicing consumer, business, and IRA accounts Resolve accountrelated concerns and provide general credit union information Intake and follow up on consumer loan applications (excluding residential mortgage lending) Rotate through branch duties, including Member Service Representative (tellerstyle) activities Support branch continuity by providing scheduled coverage at nearby locations as needed Act on notary requests once credentialed Identify appropriate products and services to support members' financial needs Schedule & Location FullTime Monday-Friday, 8:30 AM-5:30 PM, with rotating Saturday mornings (8:30 AM-12:30 PM) Based at the Syracuse Branch (500 Erie Blvd W.) Float coverage is local, planned, and periodic, intended to support branch operations Compensation $21.00 - $25.50 per hour (Hiring rate based on experience, education, geographic location, and relevant skills) Qualifications Required High school diploma or equivalent with 1-3 years of relevant experience Strong customer service, communication, and problemsolving skills Comfort working with standard office technology and systems Preferred Associate degree 2-4 years of experience in banking, financial services, retail, or customerfacing roles Bilingual in Spanish Training & Credentials Notary license to be obtained within one year of hire (training and support provided) Prior notary experience is beneficial but not required at the time of application Additional Information At this time, Visions Federal Credit Union does not sponsor employment authorization or offer immigrationrelated support for this position. We make Visions Matter. You can, too. #ClaimYourSeat Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.