Security Support Service Coordinator

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Corporate Security ID Admin Support and Service Coordinator

Position is: Full Time
• Pay Rate: $30 / hour

Job Summary:

The Corporate Security ID Admin Support and Service Coordinator will oversee the scheduling, tracking, and coordination of service and card requests related to the organization's security operations. This role serves as the central point of communication between internal departments, security vendors, and technicians to ensure the smooth execution of service, maintenance, and ID admin activities. The ideal candidate has strong organizational skills, a detail-oriented approach, and the ability to manage multiple priorities in a fast-paced environment.

Service Coordination:

• Serve as the main point of contact for all corporate security service requests.
• Log, assign, and monitor service tickets to ensure timely resolution.
• Coordinate with vendors, technicians, and internal teams to schedule service calls, maintenance, and repairs.
• Track the status of pending card requests and follow up accordingly.
• Ensure proper communication of service updates and resolutions to stakeholders.

Vendor and Contractor Management:

• Liaise with external vendors and contractors to ensure adherence to service-level agreements (SLAs).
• Evaluate vendor performance and provide feedback to ensure consistent service quality.
• Oversee the procurement of security-related equipment and supplies as needed.

ID Administrative Support:

• Coordinate, create, and facilitate stakeholders with firm's badges.
• Assist in card access requests.
• Monitor the lifecycle of access cards, ensuring compliance with security standards and regulatory requirements.
• Assist in the audit of card access clearances.
• Develop and maintain service schedules for preventative maintenance of security systems (e.g., access control, surveillance cameras, alarms).
• Compile and present service performance reports to management.
• Assist in preparing budgets and forecasts related to security service activities.

Process Improvement:

• Identify areas for improvement in service delivery and implement process enhancements.
• Develop and document standard operating procedures (SOPs) for service coordination.
• Collaborate with the security team to optimize service workflows and reduce downtime.

Qualifications and Skills:

Education and Experience:

• An associate or bachelor's degree is preferred.
• Minimum of 3-5 years of experience in security systems and coordinating service calls.

Technical Skills:

• Experience with Security Management Systems such as GENETEC, CCURE9000, VMS Review, or similar platforms.
• Experience with troubleshooting hardware and software issues related to security technology.

Soft Skills:

• Excellent organizational and multitasking skills.
• Strong problem-solving and analytical abilities.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with cross-functional teams.
• Customer service-oriented with a focus on delivering quality support.
• Relentless attention to detail.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.