Senior Director, Patient Access Operations

Virginia Commonwealth University Health Systems
United States, Virginia, Richmond
Mar 17, 2026
The Senior Director Revenue Cycle Operations provides strategic and operation leadership for assigned patient care regions. This role serves as a key partner to Regional Directors of Patient Access and the Associate Vice President ensuring alignment between enterprise strategy, operational execution, and patient-centered access to care. Essential Job Duties Lead executive of patient access strategic priorities and enterprise initiatives Provide operational oversight for assigned patient care regions Serve as a strategic advisor to Regional Directors of Patient Access Champion patient-centered access and equity across regions Ensure standardization and consistency of access workflows and performance Monitor and improve access KPIs including scheduling timeliness, registration accuracy, and financial clearance Identify operational risks and implement corrective action plans Partner with clinical, revenue cycle, digital, and IT leaders Support workforce development, engagement, and successional planning Provide data-driven insights and recommendations to the AVP Reduce operational escalations to executive leadership Foster a culture of accountability, transparency, and continuous improvement Strategic partnership with with Ambulatory, MCVP, and other key stakeholders to ensure seamless execution of strategic priorities and operational excellence Employment Qualifications Required Education: Bachelor's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field. Preferred Education: Master's Degree Healthcare Administration; Business Administration Finance, Accounting or closely related field. Licensure/Certification Preferred: Certified Healthcare Access Manager preferred Years and Type of Required Experience Required: 10 years related experience including 5 years of supervisory /management work experience EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.