Participant Communication Services (PCS) Platform Architect - Virtual

Our Story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

"This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire."

About the Role

The PCS Platform Architect role is responsible for Architecture that provides a communications and document management platform as a service. The ideal architect should be aligned as the expert for the platform. This includes, gateway services, internal services, vendor integration & evaluation, cloud integration & evaluation, collaborator with architects from integrating Lines of Business, etc. This role should drive platform architecture decisions in concert with global PCS solutions / system architects.

Responsibilities

• Design, implement, and evolve cloud-native solutions for infrastructure provisioning, configuration management, and deployment pipelines.

• Own production systems end-to-end, including design decisions, implementation, operational reliability, and iterative improvement.

• Develop and maintain Infrastructure as Code and Configuration as Code using tools such as Terraform, CloudFormation, and Ansible.

• Design, implement, optimize, and own CI/CD pipeline tooling for application and infrastructure deployments using tools such as GitHub Actions or Jenkins.

• Design, implement, and own highquality, maintainable code in a modern language like Python, and author reliable Bash or PowerShell scripts.

• Use AI-assisted development tools (e.g., GitHub Copilot) and contribute to internal platforms that enable teams to build and deploy AI-enabled solutions using AWS Bedrock and WatsonX.

• Implement observability, monitoring, and alerting to ensure system reliability, scalability, performance, and cost efficiency.

• Embed security into infrastructure and delivery workflows by applying DevSecOps practices such as least-privilege access, secure defaults, and automated policy enforcement.

• Collaborate effectively with application, platform, network, and security teams, clearly communicating requirements, tradeoffs, and design decisions.

• Maintain clear documentation and proactively explore and apply emerging technologies in cloud, DevOps, and AI.

Requirements

• Experience with Customer Communication Platforms and multi-channel communication, including email, text, push notifications, and print. The ideal candidate will have familiarity with platforms like Quadient Inspire.

• Experience with Document Management platforms. The ideal candidate will have familiarity with IBM Content Manager.

• Deep knowledge of object-oriented languages and platforms. The ideal candidate will be well versed in Java and the Spring Framework.

• Deep knowledge of cloud architecture and common cloud services. The ideal candidate will have AWS experience, especially with deploying and managing containers on ECS.

• Knowledge of DevOps tools and practices, especially Terraform, GitHub Actions, CI/CD, Docker, and Ansible.

• Familiarity with different architecture styles, including event-driven and microservice architecture.

• Knowledge of common integration tools and frameworks, including Kakfa and MQ.

• Automated testing experience using tools and frameworks, including Postman.

• Knowledge and experience with SQL and NoSQL databases. The ideal candidate will have familiarity with PostgreSQL, SQL Server, and MongoDB.

• Knowledge of emerging AI practices and tools, especially popular LLMs, prompt engineering, and context engineering.

• Experience with site reliability engineering.

• Experience with support-related activities, including observability and APMs like New Relic.

• Experience across operating systems including Linux and Windows.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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P&T2026

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.